Director of Housekeeping

POSITION OBJECTIVE

Hotel Bennett is seeking a Director of Housekeeping to manage the day-to-day and long term operations of the Housekeeping and Laundry departments.

ESSENTIAL JOB FUNCTIONS

• Responsible for budgeting, forecasting, and financial planning of the departments. Manage the selection, training and development of employees with an eye toward maximum employee satisfaction, productivity and guest satisfaction
• Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards. Manage operating expenses to maximize costs while providing excellent guest services
• Coordinate department's activities with other departments to facilitate increased levels of communication and guest satisfaction. Bear ultimate responsibility for monitoring consumption and ordering replacement of guest and cleaning supplies
• Oversee divisional matters as they relate to federal, state and local employment and civil rights laws
• Professionally represent the hotel in community and industry organizations and events
• Participate as a team player with all departments
• Provide constructive feedback to all departments
• Be a leader and a role model to all employees
• Experience in fast paced environment in which they have shown they can conduct multiple tasks and meet deadlines
• Must be: a) Confident; b) Flexible; c) Detail oriented; d) Self-starter; e) Adapt to change easily; f) Team player willing to do whatever it takes to meet goals and objectives; g) Drive for continuous improvement
• Must have exceptional interpersonal, clear verbal and written communication skills.
• Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast-paced environment, experience handling customer service issues and be a team player

• Bachelor's degree preferred, (3-5) years related experience
• Luxury hotel experience required

• Read and interpret documents in English such as periodicals, journals and manuals
• Able to write for various channels, routine reports, correspondence, business letters, summaries using prescribed format and conforming to all rules of punctuation, grammar, diction and style
• Ability to speak effectively before groups such as business partners, clients or employees
• Apply common sense understanding to business and social situations and in carrying out instructions furnished in written, oral or diagram form
• Able to apply mathematical skills to interpret financial information and to prepare reports and budgets
• Read and interpret business records and statistical reports
• Make business decisions based on reports and facts, as well as on experience and personal insight
• Must have sufficient computer skills that allows the individual to be able to use, in a proficient manner, all Salamander Hotels & Resorts issued software programs including but not limited to: Excel, Opera, Nuvola, SharePoint and Microsoft Office

• The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job
• While performing the duties this job, the employee is regularly required to stand; walk' use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch; talk and hear
• The employee must be able to lift and move up to 25 pounds
• The employee must be able to see differences in widths and length of lines such as those on graphs
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Inside for 75% or more of the time
• Must be able to work effectively in a stressful environment, communicate with others, effectively deal with customers and accept constructive criticism from supervisors
• Must be able to change activity frequently and cope with interruptions