F135 Depot Customer Support Engineer (Onsite)

Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Job Summary:

This position is in Military Engines Customer Support Engineering for the F135 Engine that supports the F35 aircraft. This position is within Pratt & Whitney's military engine sustainment organization and located in Oklahoma City, Oklahoma. The position will interface with the depot production operations organization for the maintenance, overhaul, repair, and remanufacture of F135 engines. Internal interfaces with hardware Customer Support Engineers, Component Integrated Product Teams, Logistics Program Management, Program Office, Quality, Support Equipment, and Fleet Management organizations.

A wide variety of daily tasks are to be supported within the following categories:

Key Responsibilities:

• Manufacturing blueprint; technical data review & interpretation
• Item Repair strategy
• Support processes authoring technical dispositions and SAP EQN System dispositions; participate in lean manufacturing initiatives that support continuous process improvement
• Working with the jet engine SE remanufacture supply base repair sourcing and execution
• Coordination with engine fleet management programs; technical support of Hardware field issues
• Product team technical presentations and cross organization communication
• Development and creation of standard work for various processes/procedures
• Develop databases and process matrices

Basic Qualifications:

• Bachelor's degree in Engineering/Technical discipline or experience in related field with 2+ years of total professional work experience; or a Master's degree.
• US Citizenship required due to Federal Contracts
• Ability to review and understand technical concepts related to jet engine hardware performance and life cycle durability required.
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Preferred Qualifications:

• 1+ years authoring technical documents; 1+ years in a role responsible for resolving technical issues
• Familiar with prints, Team Center, Webtop, and/or similar systems and SAP
• Strong interpersonal, teamwork, communication, organizational, time management skills and the ability to work well with multi-disciplinary groups is required.
• A working-knowledge of gas turbine engine operating theory, value stream mapping, standard operating procedures, and root-cause analysis, mistake-proofing is desired.
• Previous experience with military jet engine logistics, repairs, maintenance, or A&P Mechanic certification is preferred.
• Ability to obtain a secret clearance

What is my role type?

In addition to transforming the future of flight, we are also transforming how and where we work. We've introduced role types to help you understand how you will operate in our blended work environment. This role is:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.

This requisition is eligible for an employee referral award. ALL eligibility requirements must be met to receive the referral award.

The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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