Mgr, Vendor Management

Manager, Vendor Managment

POSITION SUMMARY:

The incumbent will play a crucial role in maintaining relationships with recruitment agencies, marketing vendors, and background check vendor involved in sourcing and supplying talent for our operations. This role will also establish and maintain relationship with vendors to ensure efficient and effective sourcing of shipboard talent for our organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Develops communication and training strategy with hiring partners to ensure vendor fully understand service standard expectations, policy/process changes in a timely manner and operating in full efficiency.
• Lead vendor QBR to track vendor performance and maximize vendor partnership effectiveness. Identify areas for improvement and implementing corrective measures when necessary. Share QBR vendor feedback with inhouse operation teams and identify process improvement opportunities.
• Drive vendor engagement strategy and develop engagement program that improve vendor performance and service level.
• Analyze vendor satisfaction survey result and implement process enhancement accordingly.
• Manage relationships with shipboard marketing, hiring partners, referral agencies, and background check vendors engaged in the acquisition of shipboard and private destination positions.
• Leads the creation of training material for the hiring partners and identifies training need based on operational feedback and vendor performance data. Manages the delivery to Hiring Partners of training debriefings, and re-trains in any area identified as deficient during audit and review, and/or identify performance gaps and implement training solutions to maximize performance.
• Develop and execute a strategic plan for vendor selection, onboarding, and management to meet recruitment goals efficiently.
• Develop and maintain a vendor management strategy to assess, onboard, and evaluate recruitment agencies and partners.
• Negotiate contracts, service level agreements (SLAs), and terms with vendors to ensure alignment with organizational goals and compliance standards.
• Monitor vendor performance, track key performance indicators (KPIs), and implement improvement plans as necessary.
• Oversee the invoicing audit process. Conduct quarterly invoice audit to vendor invoices accuracy and timely payment in accordance with contractual agreements with established budgets.
• Collaborate with internal stakeholders to understand talent acquisition requirements and align vendor strategies accordingly.
• Regularly review recruitment processes to streamline vendor contributions and optimize outcomes.
• Maintain accurate records of vendor contracts, agreements, and correspondence for audit and reference purposes.
• Work closely with finance and accounting teams to reconcile vendor invoices, resolve discrepancies, and ensure proper budget utilization.
• Ensure compliance with company policies and procedures, legal requirements, and industry regulations in all vendor-related activities.
• Mitigate risks associated with vendor partnerships by implementing robust contractual agreements and adherence to standards.
• The position is required to perform any other job-related duties assigned by their supervisor or management.

• Bachelor's degree in Business Administration, Supply Chain Management, or related field. Advanced degree preferred.
• 5 years of experience in vendor management, procurement, or a similar role, preferably within the maritime or shipping industry.
• Proven track record in managing relationships with vendors, negotiating contracts, and optimizing vendor performance.
• Strong understanding of vendor management principles, procurement processes, and invoice management.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in vendor management software, enterprise resource planning (ERP) systems, and Microsoft Office Suite.
• Analytical mindset with the ability to evaluate vendor performance metrics and financial data.
• Certification in Vendor Management or Supply Chain Management (CVM, CPSM, or equivalent).
• Familiarity with maritime regulations and industry-specific hiring practices.
• Experience in handling international vendors and navigating cross-border contractual agreements
• Possesses the flexibility to manage, focus, direct and encourage a positive dynamic, diverse GR center operation by navigating through a changing work environment.
• Ability to travel internationally and domestically as needed.