Senior Workplace Services Manager

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar New England is on the lookout for a talented and passionate Senior Workplace Manager.  The ideal candidate will help to provide key management of the studio’s day-to-day operation and facilities services.

This is a full-time, in-office position based out of Rockstar’s newly renovated game development studio in Andover, MA 

WHAT WE DO

• The Rockstar Workplace Services Team is responsible for ensuring the workplace, building, facilities, and services work harmoniously together to support the core business. 
• We foster a creative, supportive, and safe working environment for the staff at Rockstar. 
• We manage and develop a variety of programs and services, including space management, building maintenance, security, cleaning and project management. 
• We ensure the site complies with all relevant regulations and legislation. 
• We partner with senior leadership to drive efficient practices, sound operational plans, and to standardize the development of programs and services across global regions. 

RESPONSIBILITIES

• Oversee and manage the day-to-day Workplace operations of the office. Coordinate services and trades such as repairs and maintenance, food/beverage program, plants, janitorial, furniture, security, etc.  
• Support the global WPS Project team to execute fit-outs, renovations and construction. 
• Lead onsite Health & Safety Program by ensuring all fire/life safety inspections and local requirements are current. 
• Oversee vendor contracts and relationships, ensuring high-quality service delivery. Ensure that the terms of all MSAs and SOWs are being met by suppliers. 
• Track operational budget and prepare variance reports. Process POs and payments. Audit rent invoices. 
• Ensure compliance with lease agreements and maintaining Landlord/Property Management relationship. 
• Maintain internal ticketing system and ensure SLA’s are met.  
• Space management – keeping floorplans up to date, planning and executing all moves. 
• Manage and maintain onsite physical security – guards, cameras and badge readers. 
• Oversee the food and beverage program and help coordinate special events. 

QUALIFICATIONS

• 5+ years Professional experience in real estate/workplace services/facilities/property management. 
• Possess a basic understanding of office systems (HVAC, lighting, electrical, plumbing) and ability to talk to trades about needs and problem solving.  
• Experience with work order ticketing, project management, financial and space management software tools 
• Basic knowledge of reading architectural drawings.
• Experience with budgeting and financial planning for operational/capital expenses 
• Ability to lift 40 pounds.
• Experience with general light maintenance and repair tasks.
• Experience working in a development environment 

SKILLS

• Ability to prioritize requests and be flexible.
• Positive attitude and strong work ethic. 
• Ability to work flexible hours as needed. 
• Collaborative spirit. 
• Can identify and solve problems, analyze data, and make informed decisions. 
• Able to communicate effectively with all stakeholders, including employees, management and external vendors. 
• Organized, self-disciplined, and detail oriented. 

PLUSES

Please note that these are desirable skills and are not required to apply for the position.

• IFMA qualification. 
• OSHA Safety training or equivalent. 
• Corporate office construction project experience. 
• Passion for Rockstar Games. 

HOW TO APPLY

Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.                                   

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.