Senior Workplace Services Coordinator

At Rockstar Games, we create world-class entertainment experiences. 

Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated environment where you can learn and collaborate with some of the most talented people in the industry.

Rockstar New England is on the lookout for talented Workplace Services Coordinator. As part of the Workplace Services Team, you will provide key coordination of the day-to-day operation of the site and its facilities services.

This is a full-time permanent position based out of Rockstar’s unique game development studio in Andover, Massachusetts.  

WHAT WE DO 

• The Rockstar Workplace Services Team (WPS) is responsible for ensuring the workplace, building, programs, and services work harmoniously together to support the core business.  
• We create a creative, supportive, and safe working environment for the staff at Rockstar.  
• We manage and develop a variety of services and programs, including food & beverage, physical security, building maintenance, furniture, security, cleaning, space utilization and operational support.  
• We ensure the site complies with all relevant statutory guidance and legislation.  
• We partner with senior leadership to drive proactive real estate growth strategies, leasehold improvement, and capital expenditure projects.  

RESPONSIBILITIES 

• Act as a key point of contact for communications with the WPS team, reporting and prioritizing any issues, self-performing or engaging with outsourced service providers, coordinating and managing the tasks to resolution.  
• Ensuring issues are proactively found, allocated, prioritized, and addressed with efficiency.  
• Communicate any WPS issues that impact the wider office to employees through our existing comms platforms. 
• Coordinate, plan and execute assigned projects ensuring all work is done to a high standard and progress updates are regularly provided. 
• Perform quality control on assigned services, always ensuring a high standard of service.  
• Conduct checks and audits of the site for quality control and safe conditions. 
• Keep trackers and management systems up to date and produce reports the WPS team and other support teams when required. 
• Assist with the procurement, administration and coordination of Workplace Services including coordinating POs and auditing invoices for accuracy. 
• Produce and coordinate facilities information and documentation in line with company requirements. 
• Support Health and Safety and compliance including writing risk assessments and safe systems of work. 
• Deputize for the Workplace Services Manager when required. 
• Undertake any assigned ad-hoc duties to maintain the facilities. 

QUALIFICATIONS AND SKILLS 

• Educated to degree level or with equivalent vocational education and experience. 
• 2+ years’ experience working within a Facilities or Workplace Operations role, ideally supporting corporate office buildings and services.  
• Experience in understanding vendor contracts and service deliverables.  
• A good understanding of current safety legislation and best practices. 
• A detail oriented, flexible self-starter with strong initiative, excellent organizational and multitasking skills.  
• Planning and project management skills with the ability to consider things from multiple angles. 
• Process driven, but outcome focused, and always looking for quality improvement and ensuring they are documented accurately   
• Capable of working autonomously, managing, and prioritizing their own workload and understanding when and where to seek guidance and approval and when to update stakeholders on progress. 
• Excellent communication (written and verbal).  
• Creative problem-solving skills. 
• Proficient with Microsoft Office (Outlook, Word and Excel). 

PLUSES 

Please note that these are desirable skills and are not required to apply for the position. 

• Experience with space management, ticketing, security, project management and financial software systems. 

HOW TO APPLY

Please apply with a resume and cover letter demonstrating how you meet the skills above. If we would like to move forward with your application, a Rockstar recruiter will reach out to you to explain next steps and guide you through the process.

Rockstar is committed to creating a work environment that promotes equal opportunity, dignity and respect. In line with this commitment, Rockstar will provide reasonable accommodations to qualified job applicants with disabilities during the recruitment process in order for such applicants to be considered for the position for which they are applying, as well as to qualified employees to enable them to perform the essential functions of their roles. If you need more information about Rockstar’s reasonable accommodation policies or process, or need to request an accommodation, please contact the Human Resources Department.                                   

If you’ve got the right skills for the job, we want to hear from you. We encourage applications from all suitable candidates regardless of age, disability, gender identity, sexual orientation, religion, belief, race, or any other protected category.

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