Support Engineer
Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
About the team + role
We’re looking for a Support Engineer to join our Westlake Support Engineering team. This is an opportunity to contribute towards Robinhood’s continued growth and collaborate closely with Robinhoodies across multiple offices. The ideal candidate is an excellent communicator, adaptable, & eager to learn in a high velocity environment - empowering our technical ecosystem while growing their IT skills.
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The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do
- Act as the first point of contact to resolve and assist Robinhood employees with technical issues including software and hardware, mainly macOS platform.
- You will work in the local office on most days.
- Support Enterprise software and applications as it relates to the team and provide support/resolution for a wide variety of services. Advance high priority problems or outages to other internal teams for immediate resolution.
- Own the follow through, communication and updates throughout.
- Work with Robinhood employees to fix various infrastructure on-site, remote connectivity and access issues (WiFi, Zscaler, VoIP, etc.)
- Carry out onboarding and offboarding tasks, including hardware setup, access management, asset management, and develop process improvements
- Participate in Release and Change Management as new solutions are deployed to the employee community. Explain the benefits, provide education, and solve issues.
- We will help roll out new security releases and resolve software and hardware-related compatibility problems
- Continuous improvement around processes and employee happiness. Identify trends to find opportunities for positive change.
- Use insights gained through direct support and data analysis to improve user journeys and prioritize solutions.
What you bring
- Deep technical experience supporting mainly macOS platforms, preferably in an enterprise environment
- Previous enterprise technical support experience with: Google Workspace, Okta, Slack, etc.
- All levels of support recommended(Tier 1, Tier 2, & Tier 3)
- Excellent customer service and troubleshooting abilities in in-person and remote-working environment, ideally supporting all levels of staff - bonus points for any Executive Support projects
- Previous experience with jamf MDM solutions
- Ability to administer and solve: VPNs, password managers, two-factor authentication, single sign-on and security protocols
What we offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
Perks and Benefits
Health and Wellness
- FSA
- Fitness Subsidies
- HSA With Employer Contribution
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Mental Health Benefits
Parental Benefits
- Fertility Benefits
- Adoption Assistance Program
Work Flexibility
- Work-From-Home Stipend
Office Life and Perks
- Company Outings
- Commuter Benefits Program
- Casual Dress
- Pet-friendly Office
- Happy Hours
- Snacks
- Some Meals Provided
- On-Site Cafeteria
Vacation and Time Off
- Leave of Absence
- Personal/Sick Days
- Paid Holidays
- Paid Vacation
- Volunteer Time Off
Financial and Retirement
- Company Equity
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
Professional Development
- Learning and Development Stipend
- Promote From Within
- Lunch and Learns
- Work Visa Sponsorship
- Access to Online Courses
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at Robinhood.