Join a leading fintech company that’s democratizing finance for all.
Robinhood was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood is lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
As we continue to build...
We’re seeking curious, growth minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
About the team + role
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Research has been central to Robinhood's product development and business strategy since the very beginning, and our team has continued to grow, along with our user base and product offerings. By partnering with our marketing and horizontal product teams, you'll help us systematically understand how people interact with financial products and how they think and feel about money.
We're looking for a senior Market Researcher to lead research that helps us understand customer journeys and needs, acquisition strategies, and campaign performance. You'll input on marketing strategies that drive customer engagement and growth, as well as love for our brand. The ideal candidate thrives in a fast-paced environment, loves collaboration, and is curious and flexible.
The role is located in the following office locations (Menlo Park, CA; New York, NY; or Bellevue, WA) which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do
- Plan and lead research projects end-to-end - including strategic, iterative, and evaluative research - to achieve our marketing and growth objectives
- Design, execute, and analyze surveys to derive insights from brand trackers, audience segmentation, measurement, and inform GTM plans.
- In partnership with UXR & Data Science teams, integrate alternate data sources (qualitative research, secondary research, campaign analytics, attribution metrics, etc.) to triangulate research insights
- Translate insights into recommendations that drive brand sentiment, communications, marketing strategy, and user acquisition, retention, and engagement
- Clearly communicate your rich insights and recommendations in compelling and creative ways
- Proactively shape marketing research prioritization and implementation through collaboration with cross-functional partners across Marketing and Product, as well as our broader Research team
What you bring
- 6-8+ years of brand, growth, or market research experience within an agency, consultancy, or industry (in-house) role
- Direct experience working in fintech or financial services
- Hands-on experience independently designing and running quantitative research from beginning to end, including questionnaire creation, survey programming, sampling, weighting, data cleaning & analysis, and reporting, etc.
- Comfortable using data analysis software such as SPSS or R, and survey programming tools such as Qualtrics
- Ability to flex in other research methods and identify when to use them
- Record of proactively applying your research skills to influence business and marketing strategy
- Comfortable doing scrappy, tactical research and longer-term strategic research
- Strong work ethic with excellent organization and communication skills for both technical and non-technical audiences
- Love and care for your craft
What we offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Click here to learn more about Robinhood’s Benefits.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please review the specific policy applicable to the country where you are applying.