Technical Account Manager

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Booking.com, Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. 

About the Role

*This role is based in Shanghai

Riskified’s merchants come in all shapes and sizes, across a wide range of platforms and business models. Each has its own unique technical environment, and our Technical Account Managers are here to help them get the most out of our solutions.

As a Technical Account Manager (TAM) based in China, you’ll work directly with merchants to support implementation, resolve complex issues, and ensure ongoing technical success. You’ll also work closely with internal teams like Product, R&D and Account Management to align product capabilities with merchant needs and drive continuous improvement.

This is a client-facing, hands-on role that requires both strong technical capabilities and excellent communication skills.

What You'll Be Doing

• Serve as the main technical contact for a portfolio of Riskified merchants, supporting onboarding, optimization, and day-to-day problem solving
  
  
• Analyze client requirements and use cases to identify solutions using Riskified’s platform
  
  
• Build, manage, and execute project plans in collaboration with internal and external stakeholders
  
  
• Troubleshoot and resolve technical issues by reviewing logs, APIs, and data queries
  
  
• Work closely with Account Management, Sales, R&D, and Product teams to align on priorities and deliver great customer outcomes
  
  
• Identify opportunities for product or process improvements and help drive internal initiatives
  
  
• Collaborate across global teams while supporting local merchants

Qualifications

• 4+ years in a technical client-facing role (Technical Account Manager, Solutions Engineer, Customer Success Engineer)
  
  
• Strong communication and technical skills, with the ability to work with both technical and non-technical stakeholders
  
  
• Proven technical troubleshooting experience, including working with logs, APIs, and databases
  
  
• Proficiency in SQL and a strong understanding of web technologies (JSON, REST APIs)
  
  
• Experience with API integrations and debugging client-facing issues
  
  
• Fluent in English and Chinese (written and spoken)
  
  
• Familiarity with eCommerce platforms like Shopify or Magento is a plus
  
  
• Experience in fraud, payments, or SaaS products is an advantage

 

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