Business Operations Manager

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Wayfair, Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. 

About the Role

We are looking for a business-oriented, highly analytical person to join our team as a Business Operations Manager. In this position, you will be an integral part of the Customer team and work closely with various teams within Riskified (such as Account management, Analytics, Finance, Customer Support). You will define cross-company and internal processes to help maximize our performance and revenues. You will lead and design executive-level reports to track the team’s execution on KPIs to enable data-driven decision making and promote strategic business planning. You will provide integral support in planning and strategic project management. 

This role has the ability to make a huge impact and you will have a key role in building/improving key business processes while also supporting key business decisions at the executive level. You’re someone who is a strong project manager, incredibly analytical and data driven, and a great communicator!

What You'll Be Doing

• Lead the analysis and development of the Riskified’s most important KPIs to accurately track customer success, performance, and execution
• Initiate, own, and design executive level business projects and reports
• Collaborate and oversee cross-functional projects with other departments and executives
• Proactively learn about industry best practices
• Build and test models to track performance, budgets, headcount, etc. 
• Prepare C-level reports and presentations

Qualifications

• 3+ years of experience in Business Operations, Financial Analysis, Consulting, or equivalent
• Excellent interpersonal skills with the ability to lead projects while motivating colleagues to be positively engaged
• Superb Excel and Google Sheets skills
• Highly analytical and data driven with modeling skills
• Comprehensive project management skills - organized, collaborative, and commutative problem solver 
• Proactive, resourceful, and adaptable - someone who thrives in an autonomous and continuously evolving work environment 
• High level of presentation skills
• Strong business acumen and interpersonal skills
• Experience working with a global team

This is an incentive-based role and a significant portion of compensation is based on performance against objectives. The base salary range for this position is $105,000 - $120,000. This range is applicable to candidates who will perform the job either wholly, or in part, within New York City. Actual salary will be based on qualifications, competencies, and location. If you feel this range is not attractive, we encourage you to let us know through the application process. 

Base salary is just one part of the pay package at Riskified. All full-time regular employees receive a bonus target and are eligible to receive stock-based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees. We invite you to apply at www.riskified.com to learn more about what we have to offer. 

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. 

Some of our NYC Benefits & Perks:

• Our NYC team is currently working in a hybrid of remote and in-office for all our team members
• Fully-covered medical, dental, and vision insurance from your first day
• Equity for all employees, 401(k) + matching, commuter benefits
• Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
• Yoga, pilates, soccer league, wellness classes 
• Wide-ranging opportunities to volunteer and make an impact in local communities 
• Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns 
• Awesome Riskified gifts and swag! 

In the News

Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine: Riskified named Best Workplaces in New York for 2022

The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes: Riskified is among Israel’s fastest growing companies 

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.