Founded in 2010, we started RevenueWell because we saw a way to use the latest marketing automation technology to help dentists build better, more connected relationships with their patients and communities. We think it is a problem worth solving, and thousands of dental practices nationwide seem to agree. The company has grown very quickly over the last few years, and we are now a team of more than 150 diverse people that are committed to our mission, super-focused on our product, and passionate about helping our customers succeed.
In December 2019, we partnered with Marlin Equity Partners to help us aggressively expand our vision in healthcare. Since then, we have more than doubled our footprint (through strong organic growth and acquisition of PBHS) to over 12,000 customers, and we are just getting started! If you are excited about healthcare, working with talented people, are not afraid to roll up your sleeves, and want to help build a healthcare technology company that makes a real difference for providers and patients. This opportunity might just be for you.
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THE ROLE:
As a Customer Enablement Manager at RevenueWell, you'll be at the forefront of ensuring our customers derive maximum value from our suite of products and services. Your role will involve facilitating seamless transitions from the sales phase to implementation and renewal, while also developing and delivering comprehensive training programs to empower customers. You'll play a pivotal role in gathering feedback, providing personalized guidance, and driving product adoption to support our customers' success.
WHAT YOU’LL DO:
Support seamless transitions from the sales phase to implementation to renewal by implementing processes that prioritize education, enablement, and usage of key features and services.
Manage and nurture customer community engagement, fostering collaboration and knowledge-sharing among users.
Develop and deliver multi-channel training programs to empower customers with the knowledge and skills to effectively use our products and services.
Conduct training sessions, workshops, and webinars to educate customers on best practices, new features, and updates.
Develop educational videos demonstrating product features, best practices, and troubleshooting tips.
Produce comprehensive documentation and guides to help customers maximize the value of our solutions.
Craft engaging email communications to provide product updates, tips, and resources to customers.
Proactively gather feedback from customers, internal teams, and industry trends to identify areas for improvement in our content and documentation.
Continuously update and maintain internal knowledge bases, documentation, and resources to support customer enablement efforts
Utilize customer insights to inform product enhancements and improvements.
Understand customer business goals, challenges, and requirements to provide personalized guidance and strategic recommendations.
Proactively monitor customer health and usage patterns, identifying opportunities for increased adoption and value realization.
WHAT WE’RE LOOKING FOR:
Bachelor's degree in business, marketing, communications, or a related field (or equivalent work experience).
3+ years of experience in customer success, account management, or a related role, preferably in the SaaS or technology industry.
Strong understanding of customer enablement best practices, including onboarding, training, and adoption strategies.
Excellent communication and presentation skills, capable of conveying complex concepts clearly and concisely to customers and cross-functional stakeholders.
Proven track record of driving customer satisfaction, retention, and growth.
Highly organized with the ability to manage multiple projects simultaneously and prioritize effectively.
Experience working in a remote or distributed team environment is a plus.
WHAT’S IN IT FOR YOU:
Competitive Compensation: This position offers a base salary and bonus. Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization.
Entrepreneurial Culture: You manage your business. We strongly encourage our Employees to leverage their skill sets and creativity to provide the best service and solutions to our current clients.
Work/Life Balance: A super laid-back environment where hustle goes a long way and work is enjoyable. A true Work Hard Play Hard mentality. We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Along with having remote flexibility.
YOU Make the Difference: You’ll spend your days building and maintaining relationships with new and existing customers. You will be consulting with health professionals to help them be more profitable, to be more present for their patients, and to make office life easier!
Great Benefits: Several comprehensive benefit offerings to choose from and a no-wait 401k plan with company match.
RevenueWell is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
No search firm solicitations, please.
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