Program Compliance Administrator

Title

Program Compliance Administrator

We are RMC

Interested in working for a company that is dedicated to serving communities through the restoration of homes and businesses? A company that provides opportunities for advancement while learning alongside a group of experienced, dedicated, skilled remediation leaders? Restoration Management Company is that company. Founded on the premise of hard work, dedication, and commitment to its employees, the expansion of our services throughout the Western States has only been possible through the growth, development, and advancement of our employees!

Description

Pay Range: $25.89-$32.37 Hourly (DOE)

Restoration Management Company expects each, and every employee to embrace and apply in their daily activities the following company CORE VALUES: Teamwork, Integrity, Quality, Humility and Safety.These, in addition to the requirements listed below, are essential to the success of your career with Restoration Management Company.

• Oversee compliance with commercial carrier and third-party program requirements, including documentation standards, reporting and communication protocols.
• Review and audit job files for completeness, accuracy, and adherence to scope and pricing guidelines (billing, photos, moisture logs, daily updates, etc.).
• Serve as liaison between field teams, project managers, project directors, and clients to ensure documentation meets all program requirements.
• Track and report KPIs such as cycle time, upload compliance, estimate approvals, invoicing and payments.
• Provide guidance and support to operational teams on compliance requirements and documentation best practices.
• Ensure timely submission of required reports and documentation to clients and carriers.
• Produce and upload quotes, billing and invoices into third party platforms.
• Ensure adherence to TPAs policies, guidelines, procedures and contractual obligations.
• Collaborate with internal departments (Branch Operations, Billing Department, Collections) to ensure consistency in compliance practices.
• Assist Client Services - Project Managers in on-boarding new carrier programs, ensuring setup, and by setting up compliance workflows and documentation tools.
• Stay up to date on evolving industry regulations, standards, and technology platforms used in commercial program compliance.
• Monitor industry trends and regulatory updates, ensuring internal policies remain aligned with best practices.
• Identify and escalate any compliance deviations, discrepancies, or potential risks.
• Participate in meetings with internal/external partners to discuss compliance performance and improvement strategies.
• Support the development and delivery of training programs to enhance internal and external compliance awareness.
• Recommend process improvements to strengthen compliance monitoring and reduce risk exposure.

• High school diploma or equivalent qualification. College graduates are a plus.
• Minimum of two years' experience in compliance, administration, or quality assurance preferably within the restoration or insurance industry.
• Strong understanding of program compliance, billing and collection processes.
• Excellent communication and interpersonal skills.
• Knowledgeable in TPA platforms/software and MS Office, Outlook, Excel.
• Detail oriented with excellent organizational skills.
• Ability to analyze information gathered through research and investigation.
• Multi-tasker with experience in working in a high-volume environment.
• Proven track record in minimizing and preventing process errors.
• Service-minded, with outstanding customer service skills (tact, diplomacy, assertiveness).

• Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
• Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
• Ergonomic Practices: Practice ergonomic principles to prevent musculoskeletal disorders. This includes proper desk setup, using adjustable chairs, and maintaining good posture while seated.
• Office Safety Protocols: Adhere to established office safety protocols to maintain a secure work environment. This includes the following guidelines for the proper use of office equipment and ensuring that workspaces are free from clutter to prevent trips and falls.
• Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
• Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
• Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.

• Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance.
• Physical Activities: Ability to perform tasks that require, walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist.
• Sitting and Standing: Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing
• Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
• Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
• Visual Ability: requirement for clear vision (e.g., close work, computer use, eye coordination)

• Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members. Fast-paced, deadline-driven environment. May require to work overtime or nonstandard hours during high-volume periods.

• Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

• Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
• Work after hours and weekends given our 24/7 business operations

• May include travel to and from job sites, requiring the use of company or personal vehicles. Possibility of attending out-of-town training or conferences.