Program Administrator

Title

Program Administrator

We are RMC

Interested in working for a company that is dedicated to serving communities through the restoration of homes and businesses? A company that provides opportunities for advancement while learning alongside a group of experienced, dedicated, skilled remediation leaders? Restoration Management Company is that company. Founded on the premise of hard work, dedication, and commitment to its employees, the expansion of our services throughout the Northwest, Southwest, and Central territory has only been possible through the growth, development, and advancement of our employees! Our family-owned business has been going strong for 40 years, and we wouldn't be here without the hardworking and dedicated team we're lucky to have. Are you ready to be a part of our journey!

• Core responsibilities for the position are as follows:
• Confirms that all project milestones are completed in a timely manner.
• Reviews all open projects to confirm that the necessary documentation is uploaded in compliance with Insurance carrier guidelines.
• Runs reports in XactAnalysis and program platforms; confirming and ensuring required information is updated on insurance related program systems for compliance.
• Reviews files daily to ensure that any needed approvals are in place, (i.e. extended dry-times, and the use of specialty equipment)
• Works co-operatively with Branch Managers, Project Managers, and Project Coordinators to ensure company meets required program deadlines.
• Conducts weekly meetings with Project Coordinators to review open assignments, and to get any pending items to completion.
• Identifies trends, and common issues; communicates and proposes solutions to Program Manager.
• Holds refresher meetings to review program requirements and share best practices.
• Reviews request for revisions or questions of the bills for accuracy with quality assurance representatives, Project Managers, and Project Coordinators to get them to resolution.
• Revises billing with approved changes as needed.
• Communicates with Accounting/Invoicing department regarding revised invoice amounts.
• Develops and retains relationships with external clients.
• Assists Program Manager in reviewing program requirements to reflect changes/updates as needed.
• Provides administrative support to Central Billing and other department staff at direction of Program Manager.

• The position of Program Administrator requires the following:
• High School Diploma or equivalent.
• Experience in the restoration industry is a plus, but not required
• Experience in insurance program related system(s) (i.e. XactAnalysis, MICA, Moisture Mapper, Xactimate) is a plus, but not required
• Working knowledge in MSOffice products.
• Commitment to great customer service
• Excellent oral and written communication skills required.
• Experience in working in high volume environment with strong attention to detail and accuracy.
• Ability to manage time effectively, prioritize and multi-task.
• Working efficiently as an individual and/or in a team environment.
• Ability to develop and sustain positive and co-operative working relationships with a broad variety of Managers within the Company.

• Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
• Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
• Ergonomic Practices: Practice ergonomic principles to prevent musculoskeletal disorders. This includes proper desk setup, using adjustable chairs, and maintaining good posture while seated.
• Office Safety Protocols: Adhere to established office safety protocols to maintain a secure work environment. This includes the following guidelines for the proper use of office equipment and ensuring that workspaces are free from clutter to prevent trips and falls.
• Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
• Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
• Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.

• Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance.
• Physical Activities: Ability to perform tasks that require, walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist.
• Sitting and Standing: Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing
• Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
• Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
• Visual Ability: requirement for clear vision (e.g., close work, computer use, eye coordination)

• Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.

• Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

• Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
• Work after hours and weekends given our 24/7 business operations

• May include travel to and from job sites, requiring the use of company vehicles. Possibility of attending out-of-town training or conferences.