Operations Manager

Title

Operations Manager

We are RMC

Interested in working for a company that is dedicated to serving communities through the restoration of homes and businesses? A company that provides opportunities for advancement while learning alongside a group of experienced, dedicated, skilled remediation leaders? Restoration Management Company is that company. Founded on the premise of hard work, dedication, and commitment to its employees, the expansion of our services throughout the Northwest, Southwest, and Central territory has only been possible through the growth, development, and advancement of our employees! Our family-owned business has been going strong for 40 years, and we wouldn't be here without the hardworking and dedicated team we're lucky to have. Are you ready to be a part of our journey!

• Thoroughly inspects on-going jobs and provides status updates or recommendations to the project management team (Project Director, Project Manager, Account Executive, Division Manager and/or Lead Technician depending on department/division).
• Prepare and review budgets, schedules, work orders, and project reports to ensure project completion at RMC standards.
• Oversees projects to ensure project is being carried out according to scope, established timeline as well as industry and company standards.
• Conducts bi-weekly file review meetings with Superintendent to ensure project visibility.
• Schedules weekly/bi-weekly production meetings with key stakeholders to ensure solid communication throughout project.
• May be responsible for oversight of department vehicles which includes maintaining vehicles to company standards, scheduling regular maintenance, reporting damages, and coordinating repairs.
• Communicate effectively with clients, customers, co-workers, supervisors, management, contractors, and subcontractor.
• Collaborates with other team members to ensure seamless operations execution, reinforcing positive morale, and upholding company values.
• Tracks issues and conflicts, removes barriers where possible, and resolves issues of medium complexity to ensure work can be completed as directed.
• Expedite the completion of the job by visiting projects regularly and supplying needed support to Superintendents, and technicians, as necessary.
• Collaborate with entire RMC team to develop better, more effective processes.
• Solicits and responds to feedback while gaining commitment and support.
• Works with Superintendent and Project Coordinator in gathering and reviewing all documents like daily work orders, requests for information, timecards, etc, for prompt completion and timely billing.
• Review all contracts, daily work orders, requests for information, timecards, etc., and complete paperwork promptly.
• Supports the Company's safe workplace policies and practices and promotes adherence.
• May be required to provide instruction and training to crew relative to safety requirements.
• Adhere to policies and standard operating procedures (SOP) for specialize services required under this branch/division.
• NOTE: Operations Managers in the Specialty Building Services Division are responsible for oversight and management of the Inventory Room.

• Degree in project management or relevant work experience in the restoration industry (reconstruction, mitigation and/or environmental) is preferred.
• Valid driver's license is required
• Fluent in the English language
• Bilingual (English/Spanish) preferred
• Ability to communicate effectively across all levels
• Possess good leadership skills, directing crews, maintain positive morale
• Proven ability to analyze and organize
• Outstanding time management skills
• Approved respirator physical and fit testing
• Completion or in the process of completing Industry related certifications are desirable (ie IICRC, Environmental related, Biohazard)
• Computer experience in MS Outlook and other programs

• Regulatory Requirements: Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
• Personal Protective Equipment (PPE): Required PPE may include gloves, masks, goggles, hard hats, and safety footwear. All employees must wear PPE as required for their specific roles and job site conditions.
• Ergonomic Practices: Practice ergonomic principles to prevent musculoskeletal disorders. This includes proper desk setup, using adjustable chairs, and maintaining good posture while seated.
• Office Safety Protocols: Adhere to established office safety protocols to maintain a secure work environment. This includes the following guidelines for the proper use of office equipment and ensuring that workspaces are free from clutter to prevent trips and falls.
• Safety Training: Complete all mandatory safety training sessions, including but not limited to hazard communication, emergency response, and safe equipment handling.
• Reporting Safety Concerns: Ability to identify and immediately report any unsafe conditions, hazards, incidents or injuries to supervisors without fear of retaliation.
• Emergency Procedures: Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes, and emergency contacts.

• Lifting and Carrying: Ability to lift and carry materials or equipment weighing up to 25 lbs. regularly and up to 50 lbs. with assistance.
• Physical Activities: Ability to perform tasks that require, walking, bending, reaching, crouching, kneeling, climb, squat, crawl, lift above shoulder, reach, and twist.
• Sitting and Standing: Prolonged sitting or standing required (in office, driving and/or at job sites). Regular alternating between sitting and standing
• Repetitive Motions: Continuous repetitive motion and tasks involving L/R hand movement (computer/mouse), wrists, or arms (e.g., typing, data entry).
• Machinery Operation: Capacity to operate machinery and tools as required by job tasks, which may involve fine motor skills and hand-eye coordination.
• Visual Ability: requirement for clear vision (e.g., close work, computer use, eye coordination)

• Indoor office setting for corporate roles, including working with standard office equipment (computers, phones, printers). May involve regular meetings, (in person or zoom) and collaboration with team members.

• Outdoor fieldwork at restoration sites, which may include residential, commercial, or industrial properties. Duties may involve exposure to different weather conditions (sun, rain, snow, heat).

• Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
• Work after hours and weekends given our 24/7 business operations

• May include travel to and from job sites, requiring the use of company vehicles. Possibility of attending out-of-town training or conferences.