District Support Specialist

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our District Support Specialists do?

The District Administrative Assistant's primary focus is to work closely with the District Manager and Customer Experience Manager to support general operations, perform required administrative duties, assist with account management, and function as a liaison for questions, information requests, concerns, or other inquiries from internal and external customers in order to provide the highest level customer experience possible.

The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job.

General Operations: 60%

• Assist District Manager with account management.
• Client and/or regulatory notifications, as required.
• Prepare service quotes prepared by field technicians.
• Handle purchase requisition requests.
• Update Navision with any repair or maintenance items indicated by the serving technician.
• Request authorization for equipment repairs/returns to vendor as needed.
• Organize retrieval of incoming shipments and prepare items for outgoing shipment.
• Assist with customer reports using the proper SOLitude template.
• Process customer credit card payments.
• Maintain the filing system containing a hard copy of customer contracts/documents.

• Answer phone calls and assist customers with their requests and inquiries.
• Promptly respond to voicemail messages and emails.
• Respond to and direct customer requests for service.
• Respond to customer requests that come in when Service Notifications are sent

• Research/Update customer account information (type of services, payment history, date of service, contact information, etc.) in Navision and SalesForce upon request.
• Enter Sales "Leads" for potential new clients and existing clients in SalesForce, as needed to support Customer Service.
• Create Sales Orders or Sales Quotes in Navision for customers phoning in orders, as needed to support Customer Service.

• Order/Purchase office supplies as needed.
• Periodically check the perimeter of the building and report any issues.
• Help to handle any alarm, phone, or computer issues.
• Update and maintain the internal customer and office directory

• A minimum High School Diploma or G.E.D.
• Bachelor's Degree preferred
• A minimum of 2 years related experience preferred
• Hands-on experience with ERP and/or CRM software - preferred
• Proficient with Excel and MS Office - preferred
• Excellent organizational and multitasking skills
• Team player with a high level of dedication
• Ability to work under strict deadlines
• Must pass pre-employment background screen
• Must possess a valid driver's license and pass motor vehicle record search

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

• 401(k) retirement plan with company-matching contributions

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility