Senior Customer Implementation Specialist - (Greece/Cyprus/Bulgaria)

About Remote

Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you're interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

• 8+ years of Global Payroll Experience.
• 5+ years of Global Payroll Customer Implementation/On-Boarding experience with a payroll software.
• Excellent & Proficient understanding of end-to-end payroll processes and compliance.
• Work experience in South Eastern Europe regional payroll operations and statutory requirements for Greece, Cyprus and/or Bulgaria.
• Excellent data management skills with high accuracy and attention to detail.
• Experienced with on-boarding multiple large and complex customers with multiple stakeholders.
• An analytical mindset with excellent problem-solving abilities.
• Resilient and able to adapt to a fast-paced, international work environment with a passion for making an impact.
• Team player with the ability to work independently and take own responsibility.
• Customer-Care oriented mind set.
• Is a productivity geek and will constantly think of ways to improve and speed up their work.
• Proficient in using Google Sheet or Excel.
• Ability to work within a MacBook Pro environment
• You understand the need and idea to work largely asynchronously.
• You write and speak fluent English.
• It's not required to have experience working remotely, but is considered a plus.
• Not required but is considered a plus if you have a working knowledge of Zendesk, Notion, Slack, Monday.com and Salesforce.
• Not required but is considered a plus if you have working knowledge of Epsilon Net, Omegasoft and/or Paycon's Soft1 payroll software.

• Serve as a primary point of contact for large customers to set up and provide an accurate and seamless transition of their payroll to Remote products and services.
• Analyze customers' payroll needs and provide appropriate recommendations.
• Lead and manage the implementation of new customers from the start of the relationship, including:
  • Obtaining all required customer and employee's payroll data information for new customer payroll set-ups per legal entity for large size customers with complex payroll requirements.
  • Configuration of Remote Global Payroll system on a customer by customer basis.
  • Coordination of parallel payroll runs and reconciliation.
  • Proficient in payroll tax reconciliation and adjustments with Year-To-Date historical records.
  • Verify payroll and tax set up is compliant with country specific government regulations.
  • Coordination and communication of payroll Go-Live.
  • Handing over an accurate payroll to our Remote Global Payroll Operations team.
• Effectively communicate with customers, teammates, supervisors and vendors in a timely, clear and professional manner.
• Establish and maintain positive customer working relationships, successfully contributing to high customer retention rates.
• Provide support and training to new customers and new team members regarding Greece, Cyprus & Bulgaria payroll process and payroll compliance needs.
• Provide customer focused interaction ensuring timely response, accurate information and effective follow-up on all customer and/or internal requests and/or issues.
• Maintain confidentiality of all customer and employee information.
• Mitigate risk through auditing of customer implementations by other team members.
• Identify gaps and implement scalable solutions for maximum growth.
• Help in the creation and maintenance of the process documentation.

• You'll report to: Director of Global Payroll Implementation & Experience
• Team: Global Payroll Experience - Global Payroll Implementations
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify; South Eastern European Countries
• Start date: As soon as possible

1. Interview with recruiter
2. Interview with team members (no managers present)
3. Interview with future manager
4. Prior employment verification check

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don't have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.