Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Learning & Development Operations Coordinator

3 days ago London, United Kingdom

Job Description:

Rakuten International oversees 7 businesses with over 4,000 employees globally. The brand is recognized for its leadership and innovation in e-commerce, digital content, advertising, entertainment and communications, bringing the joy of discovery and access to more than 1 billion members across the world. Our teams deliver on the company's mission to delight merchants and customers through innovation, optimism, and teamwork.

Job summary

This is an L&D Operations role; you will work within the Global Talent Management & Inclusion Team (GTMI) supporting both the Learning and Development and Talent Management teams. Strong candidates will be enthusiastic, dedicated, and focused on strategic development and delivery of Rakuten's learning and development programs. The candidate will be a highly motivated professional with demonstrated organizational and communication skills.

The candidate should be extremely proactive, responsible, detail-oriented, and demonstrate a high-level of initiative. Additionally, the candidate must be able to grow positive working relationships with partners and colleagues across all geographical regions. The candidate must be flexible and possess outstanding intuition and decision-making skills.

Roles & Responsibilities

Operational

  • Optimism University's regional point person for the use of the Learning Management System (LMS), Absorb
  • Provide Tier 2 global support for LMS and training enquiries alongside acting as point of contact for Tier 1 Zendesk Support
  • Assist in the creation of reports that outline trends in learning and YTD metrics
  • Support in the administration of external learning platform Udemy
  • Assist in the support of business unit specific requests in relation to the LMS
  • Assist the wider Operations team with ad-hoc requests and projects
  • Ensuring global SOP's and FAQ's are kept up to date

Training Coordination

  • Support Programme Managers in the coordination and administration of global programmes
  • Creating, editing, and maintaining global courses on the LMS, Absorb
  • Administering pre-work and post-work when necessary
  • Manage the DiSC and EPIC platform for administration of global assessments
  • In partnership with Programme Managers, work with platforms such as Powtoon and Articulate to create training material

Communications & Marketing

  • Work with global Corporate Communications teams to send out Spotlight Courses, Quarterly Newsletters, and any ad-hoc marketing requirements
  • Work with the internal team to effectively market programmes

Minimum Requirements

Technical /functional expertise

  • Strong MS Office knowledge, ideally within MS Excel

Desired Requirements

  • Experience managing and executing on coordination of different learning and development programs
  • Strong organizational, written and verbal skills
  • Ability to prioritize tasks and projects with little guidance
  • Experience managing and executing on coordination of different learning and development programs
  • Strong organizational, written and verbal skills
  • Ability to prioritize tasks and projects with little guidance
  • Ability to build partnerships with key stakeholders
  • Ability to work well with others globally and support different time zones in a timely manner
  • A can-do attitude and a willingness to pitch in
  • Experience working with an LMS is beneficial but not required

Personal effectiveness

  • Self initiating and time management
  • Excellent written and verbal communication
  • Organised, attention to detail
  • Proactive, collaborative
  • Open to change, is flexible in an evolving environment

Want more jobs like this?

Get jobs in London, United Kingdom delivered to your inbox every week.

Job alert subscription

Results focus

  • Attention to detail
  • Strong problem-solving skills, initiative and sense of urgency
  • Support in building a trusting and respectful culture

Teamwork

  • A team player that can integrate and collaborate with all stakeholders
  • Working within a confidential environment

Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

Client-provided location(s): London, United Kingdom, Bristol, United Kingdom
Job ID: Rakuten-RakutenAmericas-1028013
Employment Type: FULL_TIME
Posted: 2025-07-23T12:52:09

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Fitness Subsidies
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Fertility Benefits
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Snacks
    • Some Meals Provided
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
    • Volunteer Time Off
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Work Visa Sponsorship
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Asian founded/led