Trauma Registry Lead

A purposeful career is what you will find at Q-Centrix. Making a meaningful impact is what we do every day. Quality data abstraction has become critical in identifying positive patient outcomes as the healthcare industry shifts to value-based care. In fact, medical record abstraction is the preferred data collection method for clinical research, quality improvement, performance measurement, disease surveillance, and other secondary data uses.

 

Job Description: Under the direction of a Manager or Senior Manager, the Clinical Services Lead is an integral part of the account team, ensuring partner satisfaction through on-going communication and management of partner projects.  The Clinical Services Lead ensures partner deliverables are met during new implementations and projects, monitoring and prioritizing case workflow, and handling first tier customer service issues.   

 

Roles and Responsibilities: 

• Ensure partner deliverables are met by monitoring team member productivity as it pertains to abstracting, case finding & follow-up
• Create case assignments, maximizing team members’ efficiency through analysis of documentation, i.e. time reports, ensuring case completion and turnaround time targets are met
• Weekly team review of dashboard regarding team and project performance including case completion, quality metrics, efficiency standards, etc.  Follow up with team members as needed to ensure work standards are being met
• In partnership with the Clinical Data Lead, identify any performance issues through IRR and greenlighting, occurrence summary review reports, and/or partner concerns and share with the Senior Manager/Manager
• Collaborate with account team to achieve clear understanding of partner expectations, maintaining high levels of partner satisfaction through ongoing communication, including attendance at weekly meetings, emails, etc
• Responsible for overall deliverables to partners including accurate submissions, case completion, etc.
• Provide post implementation technology demonstrations for partners, as needed
• Championing the use of QC technology to streamline internal workflows
• Through discussions with partners, identify potential opportunities for service expansion, in partnership with the Growth team. 
• Proactively identify risk to Partner satisfaction and escalate to DA and SM/MCS
• Act as primary owner within Client Services for new implementations and projects
• Participation in/leadership of process improvement work to support overall Q-Centrix or Client Services department initiatives
• Oversee quality for all assigned projects including identification of trends in partner data quality, identifying opportunities for improvement, and communicating both to the partner, in partnership with the Clinical Data Lead overseeing quality for assigned projects
• Oversee pre-submission clean-up and ensure timely submission of data
• Other quality tasks, as assigned
• Less than 5% abstraction 

 

Required Skills/Abilities: 

• Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations
• Demonstrates high standards for accuracy and attention to detail
• Demonstrates technical savvy and strong desire to learn new systems and technology
• Thrives working independently and takes ownership of projects
• Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others
• Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities
• Adapts to changes in hospital partner timelines, requirements, and project assignments
• Maintains a high degree of responsibility in keeping PHI secure and confidential

Trauma Specific Requirements:

• 3+ Direct Trauma Registry abstraction experience
• Completed the ATS Course
• Completed a AAAM Training or AIS 15 Coding Course
• Completed the Annual TQIP Education (2024)
• CAISS Credential 
• ICD-10 Training and Certification (received within the last 5 years)

Education and Experience:

• 1+ years providing coaching and guidance to teams (preferred)
• Exposure to multiple patient medical record systems (EMRs) and clinical databases
• RN, LPN, RT, RVT, or RCIS credentials (preferred)
• Intermediate proficiency with MS Office (Microsoft Excel) 

 

Applicants for employment with Q-Centrix must be legally authorized to work in the United States now or in the future without sponsorship.

 

Total Rewards:

At Q-Centrix, our purpose—safer, consistent, quality healthcare for all—drives everything we do. To accomplish this important work, we need to attract, engage, and retain a talented team by providing a compelling, equitable rewards package comprised of an inclusive culture, flexible work environment, learning and development opportunities, competitive pay that rewards high performance, and robust benefits that support health and financial wellness. Add to this package a supportive community of people who help each other not only do meaningful work, but learn, grow, and have fun while doing so, and you get an organization that has earned the Great Place to Work distinction multiple years in a row!​

 

The target wage range for this role is $34.00 - $36.00 per hour plus an annual bonus targeted at 5% of the team member’s regular earnings. Individual wage rates within this range are based on multiple factors including but not limited to skills, experiences, licensure, certifications, and other business and organizational considerations. Wage ranges are reviewed, at minimum, annually and all team members are eligible for performance-based wage rate increases annually.  The Q-Centrix compensation plan is productivity and accuracy focused, therefore, actual compensation could be higher or lower than target, dependent upon the team member’s performance.  Additionally, the annual bonus payout may be higher or lower than target, dependent on individual and company performance and is considered variable pay.

 

In addition to our inclusive and innovative working environment and competitive pay, full-time* team members enjoy:

• A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering.
• Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents.
• 401(k) retirement plan with a company match.
• Paid professional development hours and other supportive resources.

*Team members who are committed to work 30 or more hours each week are considered full-time