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Sr. Resident Security Lead


The Global Security Organization (GSO) plays an important role in delivering on Snap’s “Duty of Care” to its employees, guests, and customers — while constantly embodying our values of Kind, Smart, and Creative. The Global Security team helps create a safe environment so that all of our team members around the world are empowered to do their best work, every day.

We’re looking for a Residential Security Team Leader to join our Global Security Protective Services Team in Los Angeles, CA 

What you’ll do:

  • Lead a comprehensive multi-property residential security program that provides a safe and secure environment for senior executives, family members, and guests

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Monitor the daily performance of a 10+ member team of Residential Security Officers (RSOs);  conduct frequent one on one meetings with RSO team members to assess their performance, provide feedback and mentorship, and develop them as future leaders

  • Supervise a 24/7/365 residential Command Post as the on-site leader. Monitor CCTV and security technologies, conduct access control procedures, receive and inspect deliveries; respond to security breaches, medical emergencies and other incidents, and perform and supervise additional duties to maintain 24-hour residential security

  • Create and continually update standard operating procedures, including incident and disaster planning and response. Conduct drills, maintain inventories and test equipment  

  • Maintain detailed, accurate logs; create and maintain complex shift schedules and multiple electronic calendars

  • Track and manage official expenses and transaction reports for self and team

  • Communicate effectively and politely with household staff, contractors, vendors, event staff, and other stakeholders to ensure that security procedures are understood and followed in day-to-day residential activities and also integrated into the planning of special projects

  • Establish and maintain relationships with neighbors; liaise with law enforcement, and fire/emergency services 

  • Work directly with Protective Services detail leaders, security drivers and other team members to coordinate principal movements to/from residences

  • Coordinate operational training and development opportunities for RSO team members with internal and cross functional corporate partners

  • Report biweekly to the Director of Protective Services regarding daily operations, RSO staffing and performance and administrative requirements

  • Knowledge, Skills & Abilities:

    • A strong understanding of residential security operations, executive protection and security technology

    • Skilled verbal and written communicator. Uses tact and diplomacy in all interactions and is comfortable interacting with team members, Global Security leadership, senior executives and VIPs

    • Proficient user of workplace information technology, including an understanding of Windows and iOS based computing in order to create and maintain documents, spreadsheets, slide presentations and other products

    • Possess strong judgment and acute attention to detail. Skilled in decision making, time management, and prioritizing

    • Ability to maintain focus on safety, customer service, prioritization, and constant learning

    • Skilled at interacting with others in a professional, polite manner with clients’ privacy and safety as priorities

    • Works well independently, but also in a team environment - flexible, resilient, and highly adaptable

    • Flexibility to work 12 hour shifts, including some weekends and holidays

    • Knowledge of basic first aid skills

    • Models Snap’s cultural values of Kind, Smart and Creative

    • A passion for Snap Inc. and its products!

    Minimum Qualifications:

    • 7+ years of relevant work experience in residential or executive security, law enforcement or the military

    • A valid driver's license and ability to operate a motor vehicle

    • Must be able to pass a background and driving record check 

    • Valid California BSIS Guard Card

    • Valid California BSIS Firearms Permit

    • Ability to stand, sit, and walk frequently, and for long periods of time; ability to lift luggage, equipment and other heavy items

    Preferred Qualifications:

    • Bachelor’s degree or equivalent years of experience

    • Previous directly relevant experience managing a residential security team or corporate security operations center

    • Prior medical and trauma training and certified in Basic First Aid, TCCC, EMT or similar

    • Valid California CCW

    At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, mental condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. If you have a disability or special need that requires accommodation, please don't be shy and contact us at

    Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid maternity & paternity leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

    Job ID: 77bfb64f90b6556dbca6dbec1737d49e85b37ec61e2cf3b46d223b05849d6cf2
    Employment Type: Other