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Managed Services - LLM and Agent Operations - Senior Manager

AT PwC
PwC

Managed Services - LLM and Agent Operations - Senior Manager

Milwaukee, WI

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth. Those in artificial intelligence and machine learning at PwC will focus on developing and implementing advanced AI and ML solutions to drive innovation and enhance business processes. Your work will involve designing and optimising algorithms, models, and systems to enable intelligent decision-making and automation.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

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Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

  • Craft and convey clear, impactful and engaging messages that tell a holistic story.
  • Apply systems thinking to identify underlying problems and/or opportunities.
  • Validate outcomes with clients, share alternative perspectives, and act on client feedback.
  • Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
  • Deepen and evolve your expertise with a focus on staying relevant.
  • Initiate open and honest coaching conversations at all levels.
  • Make difficult decisions and take action to resolve issues hindering team effectiveness.
  • Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Managed Services team you will lead the strategic vision for AI/ML-powered managed services offerings, including RAG pipelines and LLM-based solutions. As a Senior Manager, you will guide large-scale AI/ML and data engagements from design to steady-state managed services delivery, promoting operational excellence and fostering a culture of innovation.

Responsibilities

- Work with cross-functional teams to enhance service offerings

- Analyze performance metrics to identify areas for enhancement

- Develop and implement leading practices for service delivery

- Mentor team members to build proficiency in AI/ML technologies

What You Must Have

- Bachelor's Degree

- 10 years of experience

What Sets You Apart

- Master's Degree in Computer Science, Engineering, Data Processing/Analytics/Science preferred

- Demonstrating strategic vision for AI/ML services

- Leading large-scale AI/ML and data engagements

- Driving enterprise pursuits and crafting compelling proposals

- Developing and scaling AI/ML service capabilities

- Overseeing quality assurance and risk management

- Engaging C-level stakeholders for digital transformation

- Proven experience in operationalizing AI and governance

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.

Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

The salary range for this position is: $103,500 - $233,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Client-provided location(s): Milwaukee, WI, USA; Atlanta, GA, USA; Kansas City, MO, USA; Columbus, OH, USA; Houston, TX, USA; Oklahoma City, OK, USA; Boston, MA, USA; San Antonio, TX, USA; Fort Worth, TX, USA; Birmingham, AL, USA; Little Rock, AR, USA; Detroit, MI, USA; Seattle, WA, USA; San Diego, CA, USA; Pittsburgh, PA, USA; San Francisco, CA, USA; Philadelphia, PA, USA; Phoenix, AZ, USA; Silicon Valley, CA, USA; New York, NY, USA; Portland, OR, USA; Cleveland, OH, USA; Charlotte, NC, USA; Raleigh, NC, USA; Sacramento, CA, USA; Richmond, VA, USA; Baltimore, MD, USA; Minneapolis, MN, USA; Washington, DC, USA; Tampa, FL, USA; Las Vegas, NV, USA; Los Angeles, CA, USA; Austin, TX, USA; Grand Rapids, MI, USA; Nashville, TN, USA; Miami, FL, USA; Dallas, TX, USA; New Orleans, LA, USA; Denver, CO, USA; Chicago, IL, USA; Des Moines, IA, USA; Salt Lake City, UT, USA; Cincinnati, OH, USA; Fayetteville, AR, USA; Buffalo, NY, USA; Jacksonville, FL, USA; Albany, NY, USA; Toledo, OH, USA; Hartford, CT, USA; Louisville, KY, USA; Tulsa, OK, USA; Columbia, SC, USA; Irvine, CA, USA; Rosemont, IL 60018, USA; Greensboro, NC, USA; Florham Park, NJ, USA; Spartanburg, SC, USA; Stamford, CT, USA; Rochester, NY, USA
Job ID: PricewaterhouseCoopers-626375WD
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • Fitness Subsidies
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Snacks
    • Some Meals Provided
  • Vacation and Time Off

    • Leave of Absence
    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Sabbatical
  • Financial and Retirement

    • Relocation Assistance
    • Performance Bonus
    • 401(K) With Company Matching
    • 401(K)
  • Professional Development

    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Tuition Reimbursement
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program