Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
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Job Summary:
The ideal candidate will help drive open issues towards root cause and resolution through partnering with various internal teams. The Garnishment Services Implementation Specialist is responsible for uploading and auditing client garnishment orders within their newly established environments, as well as provide tactical, responsive, and pro-active assistance with internal and external customer inquiries. Working with a proven software solution, our Managed Services team will redefine how a top-quality team operates!
Primary/Essential Duties and Key Responsibilities:
• Attend client kick-off meetings as directed
• Provide product and subject matter expertise to clients
• Effectively implement change control and escalate major scope changes to the client following standard implementation methodology
• Adhere to scope document and project plan
• Provide accurate and timely information regarding project status
• Validate data conversion
• Adhere to federal and state guidelines when handling garnishment data
• Participate in parallel cycles
• Assist with preparation of turn-over documentation
• Garnishment order expertise and demonstrated understanding of the industry-specific best practices.
• Other Special projects or tasks assigned by Management.
Required Qualifications:
• 2-4 years payroll processing and garnishment knowledge/experience
• Proven leadership and project management skills
• Knowledge of interpreting, entering, and paying withholding orders including, but not limited to garnishments, child supports, student loans, and federal and state tax levies
• Knowledge of multi-state garnishment laws
• Proficiency with Microsoft Office applications: Word, PowerPoint, Excel, Outlook
• Must be able to manage assigned work in an organized, proactive, and independent manner to meet all required time frames and commitments
• Excellent analytical ability within a high transaction volume environment
• Experience with handling a large volume of garnishments in a payroll processing environment
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Demonstrated ability to calculate figures and amounts such as discounts, interest, commissions, and percentages
• Assists with related special projects as required
• Overtime may be required during any calendar quarter
Experience, Education, Certification, License and Training:
• Associate degree (A.A.) or equivalent, five to seven years related experience, or equivalent combination of education and experience
Preferred Qualifications:
• Working knowledge of UKG Pro is a plus
• Exposure to Canadian payroll procedures a plus
• Minimum 2 years of experience installing and implementing accounting, payroll and/or HRIS software systems
• SQL, Oracle, UKG Pro, Cognos, People Soft, Report Smith, Crystal Reports, Data Mapping
Interpersonal Skills:
• Strong abilities for encouraging collaboration, promoting the flow of information among all participants and providing clear direction on how to meet goals.
• Foresees potential problems and takes corrective action to ensure achievement of goals.
• Provides clear direction to the customer and determines if change in approach is needed to accomplish goals.
• Strong oral and written communication skills
• Ability to handle multiple tasks under tight deadlines
• Extremely detail-oriented with strong organizational and follow-up skills, as well as experienced in handling multiple priorities simultaneously
• Excels in a fast paced and evolving environment
• Excellent time management skills
• Looks for new and creative ways to solve problems or improve processes
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Process oriented
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
Equal Opportunity Employer
UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories.
View The EEO Know Your Rights poster
UKG participates in E-Verify. View the E-Verify posters here.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.
The pay range for this position is $45,700 to $65,750, however, base pay offered may vary depending on skills, experience, job-related knowledge and location. This position is also eligible for a short-term incentive and a long-term incentive as part of total compensation. Information about UKG's comprehensive benefits can be reviewed on our careers site at https://www.ukg.com/careers