Senior Associate, Internal Consulting

About the role.

The Senior Associate, Internal Consulting role is focused on (1) supporting delivery of some of the most critical projects in the organization and (2) using advanced data and analysis skills to answer strategic questions across the organization. Critical skills include project management, excellent communication (verbal, written, and slide development), advanced analytical ability, and a collaborative spirit. This individual has a passion for taking complex problems and breaking them down into digestible components to drive solutions. This individual is comfortable with ambiguity and can quickly become very knowledgeable in multiple disciplines (e.g., IT, Operations, Claims, Service, UW, or Marketing).

This role will be focused on a subset of strategic projects within the organization with high visibility and guidance from executive leadership. Project goals include driving premium growth, improving operational efficiency, reducing friction for the membership, and increasing employee engagement. This role will sit in the Internal Consulting department, within Business Transformation, and report to a Senior Project Leader in Internal Consulting.

• Help departments in the development of their strategic priorities and create business cases, timelines, and roadmaps to operationalize key initiatives to achieve their long-term goals
• Manage the day-to-day delivery of complex, cross-functional projects and analytical exercises
• Provide input and recommendations on strategic projects and scope of work
• Coordinate execution with Project Sponsors, Executive Leadership, and key business / IT stakeholders, identifying when escalation is needed and brainstorming resolution tactics
• Lead day-to-day project work in a collaborative manner with different departments (e.g., Claims, UW, Risk Management) - sample activities include:
  • Project planning, scoping, and goal definition - deliver results against project plans with autonomy, plan and facilitate team and cross-functional meetings to drive progress
  • Internal diagnostics - documenting current processes and quantifying through analysis, interviews, observations and surveys
  • Research and defining future state - conducting external research, sizing opportunities, testing / validating hypotheses and defining future state vision
  • Build and develop - documenting technical or functional requirements, prioritizing work effort, and troubleshooting issues with IT and other partners
  • Operationalize and manage change - collaborate with functional and centralized teams (e.g., IT, Legal) to support process development, execution planning, communications, and rollout

• Mentor more junior team members by providing early reviews of their work and spending time to teach 'hard skills' in analytics and project management and 'soft skills' in communications and presence
• Promote a disciplined approach to resolving issues and delivering results across the organization and encourage and inspire others to drive change and execute on their own
• Contribute to our team culture based on empathy and service to others

• Strong project manager with a history of leading projects from ideation through implementation - demonstrating the ability to structure a project plan and lead a project fully through completion
• Structured thinker with advanced data and analytical skills to support thoughtful, comprehensive recommendations to senior leaders
• Capable of managing and influencing a variety of stakeholders in a respectful and professional manner whilst still driving results.
• Agile learner who can quickly absorb information and become adept at different areas of the business and apply it to current initiatives.
• Team player that enjoys working collaboratively with others with enthusiasm and trust
• Professional experience in insurance industry or project management preferred

• Senior Associate, Internal Consulting (5+ years of prior experience)
  • Provide input and recommendations on the scope of work, workplan, and key performance indicators
  • Build interview guides and conduct interviews with current Underwriters, Broker Services Associates, Brokers and IT to understand the current process and areas of friction. Analyze results and synthesize findings.
  • Map out the desired future state process; identify all the areas that would need to change from current state; size the amount of work associated with the change
  • Provide first review on documentation and modeling performed by Associate, Internal Consulting
  • Manage the sequencing and execution of IT initiatives to support the future state (e.g., new processes / reporting, implementation of advice or decision support tools, business rules for routing volume)
  • Liaise with other departments to prepare the organization for change (e.g., Sales/UW to communicate the change to brokers, Broker Services to revise workflow responsibilities)
  • Analyze output of Associate, Internal Consulting data analysis against planned objectives and identify insights as to why performance was above or below expectations