IT Support Technician
Hybrid work arrangement. Will work in-office two days per month and on a remote basis.
Description of Duties:
The IT Support Technician is responsible for the daily operations of the Technical Assistance Center (TAC) and the timely resolution of all problem calls. Competent to work independently and only requires some general direction for the balance of the activities. The candidate will be responsible for the application support needs of the business as well as installing, configuring, troubleshooting, and maintaining Microsoft Windows based desktop and notebook computers, printers, mobile devices and other associated peripherals, including (but not limited to) removable media and A/V equipment.
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Specific Job Duties:
- Monitors and answers the TAC phone line and email. Work with users to solve problems within service level objectives.
- Work with other support personnel to resolve problems not resolved at the help desk level within service level objectives.
- Backup other positions within the department like Operations, computer hardware support and deployment.
- Train and learn all new systems as they are put into production to provide support.
- Assist in the analysis, design, and documentation as required to support the development, enhancement, and maintenance of the Company's systems/applications.
- Responsible for gathering business requirements, design, implementing and documentation of technical solutions according to approved standards/procedures.
- Participate in the development of training materials.
- Assist in the training of software/business applications.
- Ability to clearly communicate technical concepts to non-technical people.
- Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures.
- Ability to multi-task in a fast-paced environment.
Required Education/Certification:
- High School Diploma or equivalent required.
- Microsoft Certified Professional preferred (but not required).
Required Experience:
- 2+ years' customer service experience in an IT support role.
- 1+ years' setup, configuration, troubleshooting of desktop/notebook hardware and software (Windows 7, 8,10)
- Ability to provide system level support for computer system/business applications. Specialized knowledge within area of responsibility.
- Strong written and verbal communication skills.
- Strong analytical skills.
- Excellent customer service and credibility skills.
- Ability to handle a heavy workload in a complex, demanding, and rapidly changing environment.
- iOS device support (iPhone, iPad).
- Microsoft Office support.
- Some knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.).
- Knowledge of Active Directory concepts and administration.
- Must be physically able to lift up to 30 pounds.
- Experience working in a structured, process-driven environment.
Preferred Skills:
- Previous experience in the Mortgage Banking industry preferred.
- Experience supporting Outlook in a Microsoft Exchange environment.
- Experience supporting a variety of WIFI-enabled devices.
- Experience supporting remote users (home or branch office).
- Experience with scripting languages (PowerShell, VBScript).
Salary Range: $25.00 to $29.00 per hour, depending on experience.
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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, "Recruiters") in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.
All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.
All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.
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