Operations Mgr
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. In AMG Operations, we want to inspire new and innovative ideas on how to provide "best in class" service to our customers. As an Operations Supervisor in Employee Benefit Distributions you will be based in Pittsburgh, PA.
Responsibilitiesrequiretime in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at manager's discretion. Operations Supervisor must be located in Pittsburgh, PA as physical days working in the Pittsburgh, PA office is needed.
We seek motivated, driven and creative individuals that enjoy working as part of a team in a high-energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of AMG Ops.
This Supervisory Position is for the Audit and Control Team within EB Distributions. This team is responsible for reconciling and remitting tax payments to federal and state tax authorities, balancing transactions and withholding from pension and lump sum payments to ensure our tax
filings are accurate, balancing the annual production of 1099R and 1042S tax forms before they are sent to participants, coordinating the annual W8 Solicitation, distributing annual withholding election notices, testing the periodic tax updates to our application, ensuring we have appropriate procedures aligned with our controls and that our controls are appropriate, working with internal and external auditors and researching complex problems. In addition, this team is
responsible for uncashed check monitoring, escheatment, returned mail, recommending enhancements to the applications that our system interfaces with, new account conversions and projects.
This position will interact regularly with Corporate Tax, Technology and the Institutional Line of Business. The ideal candidate will have experience leading a team, a high attention to detail along with critical thinking skills, complex problem-solving skills, ability to continually multi-task and re-prioritize, effective communications skills and be comfortable interacting with individuals across many departments and hierarchies. Prior accounting, payroll, tax or related experience is strongly preferred. Employee benefit, pension, 401(k), and/or trust experience is desired but not required.
Job Description
- Executes operating plan and communicates strategy to operations team. Responsible for one or more functions across one or more sites. Manages supervisors and/or individual contributors.
- Manages and is responsible for achieving desired business results. Acts as a senior point of escalation and resolves exceptions. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. May interact with customers and/or third parties in completing transactions or resolving escalated issues.
- Manages all human resources related activities for direct and indirect reports and maintains employee engagement. Provides coaching and development to team members. Leads staff meetings, communicates strategy and translates into tactical operating plans.
- Provides consultation and advice to service partners and customers. Identifies and influences strategic improvement initiatives and serves as a representative for operations group on projects. Develops and/or approves standard operating procedures as appropriate. Recommends policy improvements.
- Oversees the control framework for unit(s) of responsibility. Reviews reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation and business resiliency activities. Verifies completeness and accuracy of procedures. May review transactions and related documents. Verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures.
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PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values - Role models our values with transparency and courage.
- Enable Change - Takes action to drive change and innovation that will transform our business.
- Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Customer Solutions, Ensure Compliance, Personal Initiative, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP)
Competencies
Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Management Process, Process Management, Standard Operating Procedures
Work Experience
Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically 5+ years of related experience, and at least 2 years of previous supervisory experience is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
No Degree
Certifications
No Required Certification(s)
Licenses
No Required License(s)
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Life Insurance
- HSA With Employer Contribution
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Family Support Resources
Work Flexibility
Office Life and Perks
Vacation and Time Off
- Paid Vacation
- Volunteer Time Off
Financial and Retirement
- 401(K) With Company Matching
- Pension
- Stock Purchase Program
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Diversity, Equity, and Inclusion Program
Company Videos
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