IT Service Engineer

Job Description:

An IT Service Engineer helps employees at Pluralsight realize their potential with the technology available. On a day-to-day basis, an IT Service Engineer could help someone with an Excel issue and then with a conference room problem or a myriad of things between the two. They ensure our technologies work in harmony with each employee.

Who you're committed to being:

• You enjoy learning and are open to new ways of doing things.
• You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
• When communicating you are self-aware, insightful, and proactive.

• Ensuring the up-time of all employees and conference rooms
• Hardware inventory and management, adhering to team policies
• Solving problems of devices, hardware and software
• Providing access to the tools vital for job functions
• Explaining how software & integrations work so that employees can efficiently utilize tools

• Good communication skills to optimally connect with co-workers & document troubleshooting
• A cheerful demeanor that is approachable and invites both questions and learning opportunities

• 1-3 years Experience working in a help desk or IT service environment
• Requires that you work at our Pluralsight office (approximately 4 days per week)
• Hybrid Work Model: This role follows a hybrid schedule, with on-site work at our Westlake/Dallas, TX office Tuesday through Thursday and remote flexibility on Mondays and Fridays. This approach helps us collaborate more effectively, make decisions more quickly, and build a stronger culture, while still providing flexibility.

• We're a blended workplace, where team members work remotely or in a hybrid setup depending on their role and location
• We're mission driven and guided by our culture pillars
• We have a strong commitment to diversity and belonging
• We cultivate a culture of trust, autonomy, and collaboration
• We're lifelong learners and champion team member growth and advancement
• We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.