Job Description:
Pluralsight is seeking a Customer Advocacy Coordinator to join our growing Advocacy team at an exciting moment that will lay the foundation for amazing experiences connected to the Pluralsight community.
This person will play a key role in the stand-up and execution of multiple Advocacy programs aligned to key business objectives while contributing to our goal of providing value back to our advocates. Their work will enable compelling community experiences, elevate inspiring voices, and uncover hidden opportunities for valuable engagement both within the community and with our customers. They will partner with leaders and teams across Marketing, Sales, and Customer Success to exchange knowledge, including community insights and nominations of customers ready to share their success stories. The ideal candidate speaks with persuasive confidence, is comfortable "selling" the values of Advocacy both internally and externally and is obsessed with high quality communications. They will be visible in a growing community and provide amazing experiences. This role will report to the Vice President of External Communications and work closely with the Senior Customer Advocacy Manager.
Want more jobs like this?
Get Account Management jobs that are Remote delivered to your inbox every week.
Who you're committed to being:
- You thoroughly enjoy working with people and building relationships.
- You are nimble and can balance multiple projects and stakeholders at once.
- You enjoy learning and are open to new ways of doing things.
- You care about customers, their success, and love building report with others.
- You are not afraid to be yourself, experiment, make mistakes and learn from them, ask questions, or voice your concerns.
- When communicating you are self-aware, insightful, and proactive.
What you'll do:
- Work alongside our Senior Customer Advocacy Manager to develop customer success stories and testimonials.
- Partner directly with customers and with our Sales and Success teams.
- Work with nominated customers who are champions to become advocates of Pluralsight.
- Balance multiple different projects and relationships within the business and with customers.
Experience you'll bring:
- Two or more (2+) years of B2B/B2C experience in a customer marketing, customer advocacy, or customer communications related role.
- Strong interpersonal, creative writing, and communication skills.
- Strong project management skills and the ability to balance multiple things at once.
Requirements:
- Minimum of two (2) years of marketing and/or sales required education/experience requirements for the role.
- Experience with software as a service companies.
- Experience working directly with business function leaders and customer.
- Expert knowledge of marketing principles, practices, tactics and tools.
- Outstanding time management skills and strong eye for business.
- Self-directed personality, able to prioritize multiple functions and tasks.
- Excellent verbal and written communication and presentation skills.
- Flexibility to work in a constantly evolving environment.
- Great teammate with an ability to work cross functionally.
- Bachelor's degree is required, or equivalent experience.
Why you'll love working here:
- We're remote- and hybrid-friendly
- We're mission driven and values guided
- We have a strong commitment to diversity and belonging
- We cultivate a culture of trust, autonomy, and collaboration
- We're lifelong learners and champion team member growth and advancement
- We've got you covered - team member benefits include competitive compensation packages, medical coverage, unlimited PTO and Summer Fridays, wellness reimbursements, Pluralsight subscription, professional development funds and more.
About us:
We're Pluralsight, the technology workforce development company that helps teams build better by knowing more and working better together. Using our Skills, Flow, and Cloud product, teams can develop critical skills, improve processes and gain data-driven insights.
We're a community of growth seekers and lifelong learners who are out to do big things that make a difference in people's lives, and we're looking for curious, talented people to join us. Our culture of trust, autonomy, and genuine collaboration create an environment where you'll grow as a human and as a professional. Because to us, your growth is our growth, and vice versa.
Physical and Mental Requirements
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards. Sedentary work. Repetitive work. Ability to perform tasks related to documentation, data analysis, transcription and extensive content analysis. Learn new tasks, remember processes, complete tasks independently, and make timely decisions in the context of a workflow.
EEOC Statement
Bring yourself. Pluralsight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, age or protected veteran status. Pluralsight will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please visit the bottom of our website to learn how to request an accommodation.
For more information on Pluralsight's commitment to building a more diverse and inclusive workforce, please review our most recent Diversity, Equity, Inclusion and Belonging report here.
#LI-remote
#LI-AS1