Project Manager, Client Service - Burlington, VT

Job Title
Project Manager, Client Service - Burlington, VT

Job Description

As a Customer Project Manager, you will be responsible for identification and resolution or escalation of customer issues, providing the customer with timely communication and involving appropriate resources to address the issue(s).

Your role:

• Act as the primary point of contact to the customer for Philips delivery of sales, service, installations, and resolution of issues across Philips business lines.
• Manage communications and flow of information between Philips and client across all departments and organizational levels.
• Identify and resolve customer issues in a timely manner, utilizing technical support team(s) and escalation processes and keeping internal and external stakeholders involved and informed.
• Coordinate, facilitate, and participate in service, sales, project, and contract meetings.
• Engage in regular, cross-functional, customer meetings to pro-actively review service delivery, and strategize opportunities for new or improved product and service solutions to meet future customer needs.
• Build credibility and trust with customer by conducting pro-active customer visits.
• Understand and leverage knowledge of customer's business and competitive environment
• Drive compliance, efficiency, effectiveness, productivity, and profitability at assigned account(s).
• Operate under the required knowledge of State and Federal regulatory requirements. Adheres to established training, quality, and safety requirements.
• Understand and ensure service delivery to contract entitlements, obtaining purchase orders as necessary.
• Support and drive Life Solutions engagement and participation for assigned customers; financial business results for the assigned customer(s); and financial strategy and goals of the region and zone.
• Provide leadership to the service team and its leader, providing guidance and feedback and fostering a teamwork environment.
• Adopt, develop and implement best practices. Provide feedback and recommendations for product and process improvements. Prepare schedules with service team to meet service delivery commitments for new service startup, room moves, and other projects requiring 3rd party assistance. Acts as a mentor/coach development of District team.

• Bachelor's Degree in electronics or Project Management with equivalent combination of education and experience.
• Minimum 5 years' experience in diagnostic imaging, preferably in a field service environment. Experience with diagnostic imaging equipment required.
• Strong organizational skills, self-disciplined, and the ability to lead a team of service engineers.
• Ability to communicate effectively with various levels of employees and customers both verbally and in writing.
• Ability to effectively operate in a team driven environment and share knowledge to achieve assigned goals and objectives.
• Ability to adapt to changing work requirements in a complex, fast paced environment.
• Understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions. Ability to read and interpret schematics and site drawings.
• Must be located in the Burlington, VT area or within commutable distance
• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time of an employee's start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.
• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .

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