Job Title
Patient Advocate (RespirTech)
Job Description
Patient Advocate (Plymouth, MN)
This phone-based role provides support, guidance, and advocacy to ensure patients receive the highest quality care and have their needs met throughout their order process for RespirTech device.
Your role:
- Responsible for the initial contact with patients. Provide support and guidance ensuring they have a clear understanding of the order/shipment process, equipment options, and available resources.
- Help patients navigate and understand their benefits information including financial responsibility.
- Provide education to patients regarding healthcare equipment, treatment plans, and benefits of therapy.
- Maintain accurate records of patient interactions, interventions, and outcomes while ensuring compliance with confidentiality and data protection regulations.
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- You have a High School Diploma.
- You've acquired 3+ years of experience in a customer service position. Experience with Durable Medical Equipment (DME), healthcare or in phone-based experience is preferred.
- Your skills include proficiency with Microsoft Office applications, strong computer skills including data entry, detail orientation, and problem solving.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
- You're a have an excellent communicator (verbal/written), patient and empathetic, work well independently or as part of a team, and have a deep commitment to patient rights and wellbeing.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business .
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits .
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Plymouth, MN.
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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.