Job Title
National Support Specialist, GE - NM/PET-CT/SPECT (Remote/Travel: US)
Job Description
This role provides on-site and phone support to the US Field Service Organization to resolve complex technical problems and product issues within a given modality that are beyond the capabilities of the local Field Service Engineer. This position provides support related to new product introduction, first-of-kind installations, transfer of knowledge, and acts as the primary interface to our product manufacturing group, assigned service escalations, business productivity initiatives, and remote support.
Your role:
- Assures FSEs use appropriate troubleshooting and repair methodology.
- Coaches & mentors FSEs to ensure excellent customer experience during repairs.
- Provides leadership, training, and technical assistance to the field organization as a modality expert.
- Manages all escalations within their districts.
- Assures speed of resolution for technical escalations to include FSE support, troubleshooting & repair processes are followed by all.
- Owns assigned technical issues using Philips resources (ServiceMax / CCSC / BU) as required.
- Supports new products and installations both on site and remotely.
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- You reside in/near the Michigan or Ohio areas.
- 5 years of experience servicing GE Nuclear Medicine/PET-CT/ SPECT Systems equipment required; 10 years preferred.
- 2 years/Associate's Degree Required; 4-year technical degree preferred.
- Demonstrated skills and experience with IT networking technology.
- Experience with electronic circuit boards, processors and computer hardware including applications and programming. PC competency. Demonstrate electronics and mechanical ability.
- May be required to be available 24 x 7 via phone and are comfortable traveling to customer sites as needed.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business .
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits .
Philips Transparency Details
The hourly pay range for this position is $42.07 to $72.12, plus overtime eligible. This role may include field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here .
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside near a major US airport.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.