Job Title
Digital Pathology Services Leader, Americas Region (Cambridge, MA or Nashville, TN)
Job Description
Philips is transforming the way cancer is being diagnosed & treated in the world by Digitizing Pathology to give our customers the technology and services needed to accurately diagnose cancer faster and better. If you possess the passion and motivation to lead with compassion a talented team of Service professionals engaged in delivering end to end profitable double-digit growth, ensuring customer satisfaction, then this opportunity may be perfect for you!
Your role:
- Driving the Service organization strategy in the North America region: Building and managing a highly engaged team by providing effective leadership. Collaborate with customers in the region to optimize on SLA's and achieve very high NPS.
- Ensure partnership management for effective delivery to our customers. Partner with the commercial organization in the region to drive customer account management and margin improvements.
- Work closely with the Global service leader and the team of specialists to support the regional teams. Ensure High Forecast accuracy in customer project delivery and supporting the double-digit growth of the business. Ability to support transformation to a Informatics led business model.
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- You've acquired 10+ years of successful leadership within a matrixed organization (I.e., results-oriented, strategic-thinker, and data-enabled decision maker).
- Your skills include experience with Informatics technology and Hardware; customer delivery within healthcare, medical technology products or Informatics solutions with experience managing services portfolios and/or service level agreements; onboarding new customers and creating value to support customer retention.
- You have a Bachelor's (required), ideally with Health, Science, Business or Engineering; Masters, (a plus).
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position .
- You're an excellent communicator with the ability to thrive in a fast-paced, highly collaborative environment; ability to work across boundaries while enjoying working as part of a high-performing cross-functional team.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business .
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits .
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA, or Nashville, TN.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.