Role Summary
We are hiring a Senior Associate to join the Colleague Service Team at Pfizer Digital.
The role will focus on Content Management, which is crucial for ensuring that our end users can easily search and find guidance on utilizing their Digital Environment as well as ensuring the service desk and kiosk have the technical information to resolve issues when clients utilise these services.
By reducing calls to the Service Desk and Kiosks, this role plays a key part in our strategy. The Colleague Service Team promotes continuous improvement and explores automation and Gen AI solutions.
The Senior Associate will work closely with the Digital On Demand Architecture Team to learn about the technology and contribute to roadmaps. The role will work across Pfizer Digital with key stakeholder to ensure content is regularly review, accurate and relevant to ensure clients have relevant data at their fingertips.
Want more jobs like this?
Get Management jobs delivered to your inbox every week.
Responsibilities:
- Collaborate with key stakeholders to periodically review and update Pfizer's content including:
- Self Service Digital On Demand Articles
- Service Desk Technical Articles
- Site Service and Kiosk Technical Articles
- Utilize your client-focused approach and project management skills to coordinate new projects and implement accurate end user information.
- Lead a team of contracted resources responsible for creating, reviewing, and uploading Pfizer Digital content into our Digital On Demand Portal. Ensure that the articles are clear, easy to follow, and comply with Pfizer's Content standards.
- Liaise with DOD technical leads regarding projects, service changes, outages, and upgrades.
- Define and enforce content standards, ensuring consistency, accuracy, and adherence to brand guidelines.
- Monitor and analyze content performance metrics, making data-driven decisions to optimize content.
Qualifications:
- Excellent written and verbal communication skills.
- Exceptional attention to detail and ability to meet deadlines.
- Ability to work collaboratively in a team environment.
- Knowledge of HTML and CSS is a plus.
Work Location Assignment: Flexible
Additional Information
- In order to be considered for this position in Ireland you need to be legally eligible to work in Ireland.
- Please note there is no relocation support available for this position
How to apply
- Make a difference today, all suitable candidates should apply with CV below. We are looking forward to hearing from you!
Purpose
Breakthroughs that change patients' lives... At Pfizer we are a patient centric company, guided by our four values: courage, joy, equity and excellence. Our breakthrough culture lends itself to our dedication to transforming millions of lives.
Digital Transformation Strategy
One bold way we are achieving our purpose is through our company wide digital transformation strategy. We are leading the way in adopting new data, modelling and automated solutions to further digitize and accelerate drug discovery and development with the aim of enhancing health outcomes and the patient experience.
Equal Employment Opportunity
We believe that a diverse and inclusive workforce is crucial to building a successful business. As an employer, Pfizer is committed to celebrating this, in all its forms - allowing for us to be as diverse as the patients and communities we serve. Together, we continue to build a culture that encourages, supports and empowers our employees.
Information & Business Tech