DC Service Specialist

Overview

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The DC Service Specialist ensures optimal system set-up and implementation of effective processes to enhance service performance at the Houston North Distribution Center. Acting as the technical systems expert, the Specialist ensures all systems are configured correctly. The role involves collaboration and communication with other DCs and regional roles to achieve service goals. Utilizing available tools and reports, the Specialist proactively addresses performance challenges and investigates invoice adjustments to identify root causes. The Specialist is accountable for all service metrics, driving continuous improvement in service delivery.

Schedule: Monday- Friday

Up to 10% Travel

Potential Weekends as business needs dictate

Overtime Eligible

Responsibilities

• The DC Service Specialist is responsible for ensuring proper system set-up and that run right processes are in place to drive high levels of service performance at the Houston North Distribution Center.
• The Specialist serves as the subject matter expert for technical systems and will ensure that all systems are set up properly.
• The Specialist will be responsible for effective collaboration and communication with other roles in the DCs and Region to drive service results.
• The Specialist will leverage available tools and reports to understand the performance and opportunities at the DC and act to proactively address challenges.
• The Specialist will investigate invoice adjustments to determine the root cause. The Specialist will have accountability for all Service Metrics.

Compensation and Benefits

• The expected compensation range for this position is between $42,000 - $67,000 based on a full-time schedule.
• Location, confirmed job-related skills and experience will be considered in setting actual starting salary.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.

Qualifications

• High comfort level with Warehouse Management Systems and computer work
• Warehouse/Logistics experience and general supply chain knowledge
• Understanding of dashboard reporting tools
• Strong Microsoft Office Skills: PowerPoint, Excel, Word
• Intellectual curiosity and comfortable receiving/providing feedback to others. Organized and disciplined approach to issue resolution.
• Ability to work in an unstructured environment with the ability to make tradeoff decisions quickly
• Ability to recognize process gaps, develop solutions, and communicate effectively
• Demonstrated ability to work in a result oriented, challenging environment
• Effective coaching skills and communication skills
• Must hold strong follow-up skills and embrace top level service environment
• Additional skills as needed

Key Performance Metrics

• Service
• Communication
• Quick Learner

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement

Client-provided location(s): Houston, TX

Job ID: PepsiCo-303984-en-us

Employment Type: OTHER

Posted: 2024-08-02T12:38:28