Hi, we're Oscar. We're hiring a Manager, Member Experience Optimization to join our Member Program Strategy and Optimization team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the role
You will work with a cross functional team of leaders, project managers, and Business Stakeholders to solve business problems related to internal processes. You will identify critical processes to the business, defining the business' requirements, process mapping and assessing the effectiveness and efficiency of the process, developing new or reengineering existing processes, and supporting implementation. You will support our teams in driving a best-in-class, service-focused operation by designing and guiding the use of operational frameworks and ideologies.
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You will report to the Associate Director, MPSO - Optimization.
Work Location:
Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.
If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.
You must reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote
Pay Transparency:
The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $108,000 - $141,750 per year. The base pay for this role in all other locations is: $97,200 - $127,575 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.
Responsibilities
- Be the example of the continuous improvement mindset, providing direction and influence, while demonstrating actual results of organizational behavior change in this area
- Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to our company and aligned to industry standards
- Partner with several leaders in all areas of the business to support the work towards core operational improvements influence priorities of partners
- Optimize processes in service of improving the member experience
- Use and implement programmatic frameworks and tools while adjusting your approach based on measured outcomes across simultaneous operating improvement projects
- Create and sustain foundational stability and ensuring scalability within your responsibilities
- Use process improvement best practices, such and Lean and Six Sigma principles, to engineer/reengineer and implement organizational processes and clear engagement models
- Provide clear context, in the form of Product Requirements Documents (PRDs), process maps, standard operating procedures and policy documents on what is being built and why it's being built.
- Compliance with all applicable laws and regulations
- Other duties as assigned
Qualifications
- A bachelor's degree or 4+ years commensurate experience
- 4+ years of work experience in operations
- 4 + years of work experience in health insurance/healthcare
- 3+ years of experience using data software such as Excel, SQL, or other data analytics tools
- 3+ years of experience with end-to-end project management
- 3+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures
Bonus Points
- Lean Six Sigma Green Belt certification or higher
- 3+ years of experience with process improvement methodologies such as Lean, Six Sigma and/or Theory of constraints
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
Artificial Intelligence (AI) Guidelines: Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at Oscar.
California Residents: For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Notice to Job Applicants.