Practice Manager - Secure Endpoint | Remote, USA

The Practice Manager is responsible for technical leadership and personnel management of a service delivery practice area within one of the consulting services divisions. The Practice Manager ensures that appropriate methodologies are in place, current and enforced for the execution of the services aligned under the practice division. The Practice Manager also provides delivery quality oversight from a technical and leadership perspective to include enforcement of the defined methodologies as well as preliminary deliverable review to ensure content is appropriate, comprehensive and addresses the requirements of the project.

How you'll make an impact:

• Act as the primary leader of the Endpoint Security consulting practice with responsibility of day to day leadership and collaborating with Senior practice leadership on initiatives and strategies.
• Responsible for overall client lifecycle management from sales to delivery.
• Management and oversight of a workgroup/function with a responsibility to develop team members to perform at a higher level by giving opportunities, providing timely continuous feedback, and communicating expectations. (Ensure your team of Consultants are trained and enabled to meet the growing needs of our clients, and are meeting or exceeding their individual billable utilization targets.)
• Ensure testing, analysis and/or approach methodologies for all relevant service offerings are documented, updated and enforceable across the consultants within the group.
• Provide preliminary and comprehensive review of project deliverables to ensure content is appropriate and address the requirements of the project as defined in the statement of work and as desired by the customer. The Practice Manager is responsible for initial deliverable review and collaboration with the consultants on the project and then enables the QA review process before delivering the project to the customer contacts.
• As both a leader/mentor and as a billable resource - participate in customer engagements to ensure standards for technical execution are being adhered to and less seasoned consultants are being groomed for success within their role.
• Perform Quality Assurance reviews of client-facing materials created by internal Optiv resources.
• Remote consultant coaching/training during engagements.
• Engagement Initiation (Kick-off Calls, onsite presentations, first day of onsite work for meet & greet, etc.).
• Engagement Close Out (preliminary out-brief, deliverable review, formal presentations, etc.)
• In addition to the methodologies and checklists - ensure resources leveraged by the consultants are current and accurate.
• Work with Practice Directors and other leadership team members to review staffing assignments and assist in staffing decisions for engagements.
• Work with consultants being staffed on projects to ensure they have adequate resources and engagement delivery plans in place to execute the required scope successfully. Participate in client kickoff and out-brief calls when required and help consultants to craft appropriate materials for those meetings/presentations.
• Ensure that consultants are working with the account team and practice SA's regarding identified customer opportunities during the engagement.
• Work with consultants to ensure staffing decisions take their goals and desires into account, pair up resources as required and provide support and mentorship throughout an engagement as required or when there is a skills gap.
• Work with consultants on annual training goals and planning to enhance the skill set required for their role.
• Work with consultants to develop research or training plans that are necessary for pre-engagement skill building and keep track of the pending project funnel to understand where gaps may exist.
• Work with consultants to develop research goals that will have defined quarterly timelines.
• Ensure consultant bench time is properly utilized for meeting practice research goals and necessary skills improvement.
• Track consultant performance on a per project basis across pertinent criteria and maintain accurate data for ongoing performance reviews.
• Perform semi-annual performance reviews with consultants reporting to you to review strengths, weaknesses and address career path goals, practice initiatives and training requirements.
• Assist in identifying and qualifying potential candidates to join the team. Assist in defining appropriate job descriptions and requirements for current and potential candidates.
• Responsible for the presales content relevant to their practice area for all offerings relative to their group. While these documents are ‘owned' by marketing or services sales specifically, the specific methodology outlines and content that is fed into the presales materials is to be maintained by the Practice Manager, in collaboration with Practice Directors, Principals, and Tech Managers. This includes: Customer facing 1-pagers/slicks, Internal sales battle-cards, Practice service descriptions (for brochures, website content, etc.).
• Provide support to Practice Area sales organization (solutions architects) with technical expertise and resources specific to their practice division. Work with sales resources to determine any gaps in current materials and provide content to support the materials necessary to close those gaps.
• Provide direct sales support to Optiv Account Managers and inside sales reps when required for client interaction (demonstrating expertise) as well as technical scoping support for engagements to be executed by their practice.
• Provide support for SoW review relative to their practice and resources as required, Oversight of the proposal & SOW creation for the proposed execution
• Assist Solutions Architects in the creation of sales training materials for their focus areas offerings and solutions.
• On a quarterly basis - review and update any and all sanitized work product examples designed for account managers to present to customers.
• Assist in identifying appropriate subcontractors for relevant practice projects and create subcontractor SoWs where necessary. Work with Delivery Management organization to track incoming subcontractor SoWs for appropriate project setup, tracking and hour entry.

• Experience driving demand generation, sales enablement, and support for Endpoint Security professional services.
• Ability to identify cross-sell & up-sell opportunities across the Services portfolio, with an emphasis on Endpoint Security

• Experience managing professional services teams in a high growth company, typically gained in 3-5 years.
• Information Security experience typically gained in a minimum of 6 years, with a strong emphasis on Endpoint Security solutions and related products with vendors such as Microsoft, Crowdstrike, SentinelOne, and Tanium.
• Experience developing, implementing, or architecting cyber security projects related to cyber digital, resilience, threat management, risk, compliance and/or a wide range of cyber areas, typically gained in 3-5 years.
• Experience working with the following regulatory requirements and/or frameworks typically gained in 5 - 7 years: HIPAA/HITECH, FISMA (NIST), MITRE ATT&CK, GDPR, NIST CSF
• Strong leadership and communication skills - written and verbal -- to work with clients at various levels; well-versed with business and technical discussions
• Ability to travel 40 percent of the time
• Ability to work greater than 40 hours per week as needed
• High School Diploma or GED
• BS/BBA Preferred but not required
• CISSP certification a plus
• #LI-GN1

• A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
• Work/life balance
• Professional training resources
• Creative problem-solving and the ability to tackle unique, complex projects
• Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.
• The ability and technology necessary to productively work remotely/from home (where applicable)