About Opendoor
Founded in 2014, Opendoor's mission is to empower everyone with the freedom to move. We believe the traditional real estate process is broken and our goal is simple: build a digital, end-to-end customer experience that makes buying and selling a home simple, certain and fast. We have assembled a dedicated team with diverse backgrounds to support more than 100,000 homes bought and sold with us and the customers who have selected Opendoor as a trusted partner in handling one of their largest financial transactions. But the work is far from over as we continue to grow in new markets. Transforming the real estate industry takes tenacity and dedication. It takes problem solvers and builders. It takes a tight knit community of teammates doing the best work of their lives, pushing one another to transform a complicated process into a simple one. So where do you fit in? Whether you're passionate about real estate, people, numbers, words, code, or strategy -- we have a place for you. Real estate is broken. Come help us fix it.
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About the Team
Are you thrilled about the opportunity to revolutionize the US Real Estate industry by applying cutting edge technologies? Does the prospect of working on the next generation of PropTech excite you? If so, then read on to find out more about this interesting opportunity with Opendoor.
The Transactions and Operations team's mission is to deliver a best-in-class home selling and buying experience for prospective customers by enabling a seamless home access and transaction process while providing Opendoor's in-house teams with with intelligent capabilities and tools. Our Transactions and Operations delivery engine powers Opendoor's business online, and perhaps more importantly, it drives our customer experience offline. When our tooling and operations are designed effectively and with intention, our customer service is unmatched - service that brings a human touch and empathy to every interaction. These inputs drive the output of Opendoor's profitability.
We are seeking an experienced Senior Product Manager to join our team and focus on improving our end customer experience, reducing fall-throughs (during sales of homes we own), and improving our margins by building and improving internal products used by our Operations team and customer facing Opendoor representatives
Role Responsibilities:
- You'll work closely with our design and engineering teams to gain insight into our customers and build experiences that unlock customer understanding of our products
- You'll have built robust tools and platform that drives a more effective growth engine for the company
- Define and analyze metrics that inform the success of products to consistently ship product capabilities and features that are recognized as world class
- Bring clarity and structure to ambiguous opportunities in a constantly evolving environment where the process is fluid and creative solutions are the norm
- Guide the team in making the tough trade offs that are informed by customer needs, long term strategy, and key business metrics
Skills Needed:
- 6+ years of product management experience in consumer facing or enterprise product management roles
- Bachelor's degree (or equivalent) in Computer Science, Engineering, Information Systems, Analytics, Mathematics, Physics, Applied Sciences, or a related field
- Experience building products at scale for a variety of different customers and use cases
- Experience working in a technical environment with a broad, cross functional team to drive product vision, define product requirements, coordinate resources from other groups (design, legal, etc.), and guide the team through key milestones
- Experience building products in a "0 to 1" environment is desirable, and so is experience driving clarity in ambiguous situations
- Experience of going through a full product life-cycle, integrating customer feedback into product requirements, driving prioritization and pre/post-launch execution
- Demonstrated track record of moving quickly and delivering high quality work with limited resourcing
- Demonstrated track record of driving product discovery, design thinking, and innovation
- A strong sense of ownership for everything you ship, and a strong drive to solve problems
- Excellent oral and written communication skills
- Data driven with strong analytical skills; SQL experience a plus
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