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Web Producer

Sydney, Australia

OFX is continuing to hire with most interviewing and on-boarding done virtually due to COVID-19. We welcome conversations around flexible working arrangements for this role. Please indicate in the application questions what working arrangements would be your preference.

G'Day. Nice to meet you. We're OFX, a global provider of online, international payment services for our personal, business and partner customers. Founded 20 years ago and headquartered in Sydney, OFX has grown to become a truly global company. We're now trusted by customers all around the world and have grown to over 350 employees with offices in Sydney, London, San Francisco, Toronto, Auckland, Singapore and Hong Kong. We are a publicly-listed company, listed on the Australian Stock Exchange (ASX: 'OFX').

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Purpose of your role:
Sitting as part of the Web Squad, the Web Producer will be focused on executing and optimising the website in line with the web strategy, and managing the administrative side of the platform (Wordpress). Being the go-to WP expert, they will work with internal teams to plan and implement the experience website users will have on, as well as administering the Wordpress platform and the internal users who use it.

What you do:
  • Actively contribute to the growth of the website, traffic and conversions by working with the full stack Squad, which includes specialists in SEO, CRO, Design, UX, Content, Analytics, and Tech (engineers, QA).
  • This high visibility role will work day to day as part of the Squad, as well as interactions with stakeholders in the regional marketing teams, legal, HR, technology, finance etc as required.
  • Implementing new content and platform configurations (30%)
    • Plan and build new pages, add new reusable assets
    • Act as the Wordpress SME to contribute to discussions around platform configurations, building menus, available content and assets etc
    • Build content in line with guidance from legal and compliance teams
    • Consider and build new content through the context of the website as a whole
    • Focus on implementation that is scalable and automated where possible
    • New content may include pages, FAQs, blog articles, investor information, legal and regulatory information, A/B tests
  • Update existing content and platform configurations (30%)
    • Update existing content in line with business requirements
    • Implement updated content following guidance from legal and compliance teams
    • Consider and update content through the context of the website as a whole
    • Continuously strive to improve the production process efficiency and effectiveness, ensuring content is updated in a way that is automated and scalable where possible
  • Be the primary website administrator (20%)
    • The go-to person for all platform (Wordpress) related questions
    • Manage roles and permissions within the platform for team members and platform functionality
    • Oversee the organisation of the Wordpress platform, including our library of reusable assets
    • Train new staff on using the platform, it's capabilities and the guidelines for using it
    • Create and maintain documentation in Confluence of custom platform built features and website processes
  • Working with our technology team to provide feedback on the platform (20%)
    • Provide ideas and feedback to the tech team, to help improve the platform efficiency and effectiveness
    • Actively help with prioritising tasks, bugs and features using your expertise to provide context
    • Take part in QA and UAT of new features.
What you bring:
  • An ability to conceptualise, plan and execute web content management in a way that aligns to the web strategy
  • Expert level knowledge of Wordpress, with a deep understanding of the platform (configurations, features, customisations etc)
  • A sharp marketing acumen in combination with technical ability
  • Solid understanding of HTML, CSS, and preferably JS
  • General experience in digital marketing, from planning, building and optimising\
  • Experience with different digital systems, platforms and CMS'
  • A true problem-solving attitude, a digital Mrs/Mr Fix-It, someone who loves a challenge and you will find a solution no matter how it needs to be done
  • Very high attention to detail - you will be building and maintaining our digital storefront
  • Prioritisation of initiatives, based on larger strategic priorities to drive business forward
  • Results driven with excellent communication skills (written and verbal)
  • A great team attitude
  • College Degree or equivalent in a related field (Marketing, Computer Science, Web Development)
Knowledge, skills, experience:
  • Expert knowledge in web content management and previous experience in providing content support on a high volume, large scale website
  • Expert level knowledge of Wordpress
  • Working knowledge and experience with Google Marketing Suite (Google Analytics, Search Console, Google Tag Manager, Google Optimize, Google Ads etc)
  • Working understanding of HTML, CSS (reading only, no code writing required)
  • Experience running A/B tests and growth experiments
  • Strong knowledge of web content management and previous experience in providing content support to a high volume of stakeholders
What it's like working at OFX:
We're OFXers because we want to make a difference. We see challenges as opportunities and we're not afraid to roll up our sleeves to get stuff done. We're committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.

We operate as one team, cross-functionally and globally to drive outcomes that deliver excellence for our customers. We're curious self-starters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

Global markets move fast and so do we. We work across borders and time zones, which helps make the world feel a little smaller. From San Francisco, Toronto to London, Dublin, Sydney, Auckland, Hong Kong & Singapore, there's always a colleague to help.

  • We promote an environment of reward and recognition, OFXers are encouraged to celebrate their peers' effort, technical expertise or support through a range of channels and awards.
  • Giving back, we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual Make a Difference (Volunteer) Day, that OFXers can use together or individually.
  • We have a strong and diverse workforce and we're committed to further developing this workplace culture to create an environment of trust, mutual respect and teamwork. We're proud of the breadth of cultural diversity represented by our employees and we aim to celebrate this each year by engaging in employee activities across our offices.
  • Always keep learning. Drive your own learning with LinkedIn learning, which all OFXers have access to. We offer a variety of other learning programs and encourage cross functional and soft skill learning.
  • We take pride in having a work/life balance and flexibility; we encourage employees to work productively and efficiently. Our OFXers enjoy Birthday leave to celebrate their birthday however they choose.
  • Our Good Vibes employee-led committees organise events to keep our employees engaged inside and outside the office. Whether it's participating in our team social events, end of year celebrations (currently being hosted virtually). Our team wants you to feel welcome.
Job ID: ofz-825
Employment Type: Other

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