RELOCATION ASSISTANCE: No relocation assistance availableCLEARANCE TYPE: SecretTRAVEL: No Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.Northrop Grumman is seeking a well-qualified PC Desktop Technician 4 for a classified government program on the Northridge, CA campus. Individual will perform the following duties on a day-to-day basis in support of the program:
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Provides technical support for computers and associated networks.
Installs, troubleshoots, services, and repairs PCs, related PC software, peripherals, VoIPs, cabling and connectors. Connects PCs and terminals to existing data networks. Performs basic PC setups.
Instructs and assists users in the use of PCs and networks. Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases. Maintains trouble/maintenance logs.
Completes paperwork and other tasks needed to satisfy security requirements. Follows all security regulations, guidelines, and processes regarding the installation, maintenance, and retirement of PCs and PC-related hardware and software. Works with security to remediate classified data spillage incidents.
Coordinates with users, program management, IT staff, server administrators, network engineers, customers and IT management.
Reviews the trouble ticket queue to identify issues that need to be addressed. Works through the ticket queue without intervening management direction & resolves tickets within established SLAs. Escalates issues that require management attention or involvement.
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to established policies.
Works with system administrators and other staff to resolve support issues, escalating where appropriate.
Participates in new installations, testing and special projects as needed. Takes part in future planning for IT projects that involve PC deployment. Creates and maintains documentation related to PC deployments
Spends significant portions of the day away from the desk supporting users/ troubleshooting issues and moving equipment.
Exhibits good communication skills, an energetic approach, and patience with customers.
Lift equipment weighing up to 40 pounds.
Work after hours and weekends as needed.
Basic Qualifications:
High school diploma and 5 years of experience OR Associate's degree and 3 years of experience OR Bachelor's degree and 0 years of experience
Active DoD Secret clearance
IAT Level II certification (ex: Security+ CE) or greater or ability to obtain with 6 months of start date
Experience with Microsoft products such as Windows Desktop OS, Office Product Suite
Preferred Qualifications
Bachelors of Science or other technical based degree
DoD Top Secret clearance
CompTIA A+ or Network+ Certification
Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell
Experience with zero and/or thin client devices
Experience in Active Directory configuring user and computer accounts
Cross-platform experience (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.)
* Experience supporting VMware VDI (Virtual Desktop Infrastructure)
Salary Range: $70,400.00 - $117,400.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.