At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
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Northrop Grumman's Chief Information Office is seeking a motivated PC Network Support Technician in the Oklahoma City area ready to gain and apply enterprise-wide experience to ensure the security, reliability, and availability of multiple systems/platforms in support of our Nation's defense.
The selected candidate will be required to work on-site, full-time at our Oklahoma City, OK location. The individual will perform the following duties on a day-to-day basis in support of the program:
- Providing technical support for Windows systems and associated networks.
- Installing, troubleshooting, servicing, and repairing personal computers, PC applications, network cables and connectors.
- Instructing and assisting users in the use of workstations and networks.
- Installing, upgrading/patching, monitoring, problem resolution, and configuration management of systems.
- Developing and documenting technical processes and procedures as needed.
- Providing backup and recovery services; managing file systems and disk space; and managing virus protection on a routine basis.
- Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases.
- Coordinating actions with users, IT staff, server administrators, network engineers, and IT management.
- Recommending and implementing system/process enhancements to improve performance and reliability of the system.
- Reviewing trouble ticket queues to identify issues that need to be addressed.
- Working through the ticket queue without intervening management direction (self-motivated).
- Resolving tickets within established SLAs and raising issues that require management attention or involvement.
- Establishing and maintaining high levels of customer satisfaction.
- Participating in new installations, testing and special projects as needed.
- Exhibiting good communication skills, an energetic approach, and patience with customers.
- Lifting equipment weighing up to 40 pounds.
- Ability to work after hours and weekends as needed.
This position may be filled at a higher level based on the qualifications listed below.
Basic Qualifications for a Level 3:
- High school diploma or equivalent and 4 years of experience OR Associate's degree and 2 years of experience OR Bachelor's degree and 0 years of experience.
- IAT Level II certification (ex. Security+ CE) or greater.
- Active DoD Secret clearance.
- Ability to obtain and maintain access to Special Programs as a condition of continued employment.
- Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
- Experience with technical standards, principles, theories, concepts and techniques.
- Experience providing solutions to a variety of technical problems of increasing scope and complexity as assigned
- High school diploma or equivalent and 4 years of experience OR Associate's degree and 2 years of experience OR Bachelor's degree and 0 years of experience
- IAT Level II certification (ex. Security+ CE) or greater.
- Active DoD Secret clearance.
- Ability to obtain and maintain access to Special Programs as a condition of continued employment.
- Experience in Microsoft Windows Desktop Operating Systems, Microsoft Office Product Suites, and remote deployment methods
- Experience with technical standards, principles, theories, concepts and techniques.
- Experience providing solutions to a variety of technical problems of increasing scope and complexity as assigned.
- Bachelor of Science or other technical based degree.
- DoD Top Secret clearance.
- Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments
- Experience installing, configuring, and maintaining computer hardware in a networked enterprise environment
- Networking experience, including subnets, routing and VLANs
- Proficiency in remote administration and troubleshooting of desktop PCs
- Experience using Microsoft Endpoint Configuration Manager/System Center Configuration Manager to manage enterprise systems, settings, and services
- Experience using Powershell to manage enterprise systems, settings, and services
Salary Range: $47,300 - $78,800
Salary Range 2: $56,200 - $93,600
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO . U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.