WHO ARE WE LOOKING FOR?
Training Experience Captains aims to strengthen our connection to Athletes, by elevating our in store athletes experience, trough training excellence in all areas of the business. Whether focusing on product, service, digital innovation, store operations or any other topic critical to the Marketplace - the goal is to ensure Firstline teams that serve Nike consumer are trained, prepared and confident to serve their personal best.
The TCP ensures a commitment to premium experience and service and relies on a network of training and expert matter professionals to ensure teams have the right information, skills and abilities to deliver on the high expectations of Nike Consumers..
WHAT WILL YOU WORK ON?
Want more jobs like this?
Get jobs in Kuala Lumpur, Malaysia delivered to your inbox every week.
PRODUCT, SERVICE & OPERATIONS BASICS EDUCATION
- Execute Store Operations training sessions, using all the materials provided by Geo and Territory NAX leaders. Execute EKIN in Store and Virtual trialing events, following APLA and territory EKIN guardrails.
- Execute Product, Services and Digital Innovation certification workshops and experiences for Firstline across the defined doors, in alignment with seasonal Territory EKIN calendar and NAX leaders guidance.
- Facilitate Rookie Training Camp and execute Training experiences during Onboarding for new store teams, in alignment with standard Onboarding agendas provided by APLA NAX team.
- Conduct Train-the-Trainer sessions with store leaders and in store trainers, as needed.
- Use the seasonal training calendar, onboarding cadence, global /geo program rollouts and initiatives and quarterly livestream to determine area/district training strategies, plans and needs.
TRACK, MEASURE AND REPORT
- Gather feedback to ensure the successful completion of training.
- Observe skills and behaviors in action to determine impact and effectiveness of training efforts.
- Identify gaps in knowledge, skill and performance and provide training recommendations.
- Partner with Store Leaders to monitor the effectiveness of training and influence improvements by providing direct feedback to Field Leaders and Territory NAX partners.
MAKE SPORT AS DAILY HABIT & COMMUNITY IMPACT
- Serve and inspire all store athletes. Promote and help store athletes to make sport a daily habit.
- Educate and incentivize Firstline about Nike APPs usage (NRC, NTC)
- Become a Nike Community Ambassador and include GYB platform education in events and store visits content.
MEMBERSHIP & O20 BASICS
- Elevate A15 and other global and geo training content formats in store experiences and trainings.
- Promote education and usage of Nike APP among Firstline team.
WHO WILL YOU WORK WITH?
You'll be report to SEA&I Retail District Manager, partner & support by the Territory NAX Leader & Team. On the daily you will be supporting a diverse team of Nike Store Teams in the marketplace.
WHAT YOU BRING TO NIKE
IMPORTANT ROLE CONSIDERATIONS:
- Key relationship with Field Leader and NAX )
- Officially reports to Field Leader or host Head Coach in the me Portal (Nike Owned stores)
- Field Leader or host Head Coach to manage onboarding and CFE, development in partnership with the Territory NAX team
- Recommended length of time in role is 18-24 months
- Coach or higher
- Ability to travel to other stores within Territory
- Ability to participate in weekly meetings or conference calls
- Excellent written and verbal communication skills
- Willingness to undertake Full Time role
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.