Retail Training Captain

WHO ARE WE LOOKING FOR?

Training Experience Captains aims to strengthen our connection to Athletes, by elevating our in store athletes experience, trough training excellence in all areas of the business. Whether focusing on product, service, digital innovation, store operations or any other topic critical to the Marketplace - the goal is to ensure Firstline teams that serve Nike consumer are trained, prepared and confident to serve their personal best.

The TCP ensures a commitment to premium experience and service and relies on a network of training and expert matter professionals to ensure teams have the right information, skills and abilities to deliver on the high expectations of Nike Consumers..

WHAT WILL YOU WORK ON?

PRODUCT, SERVICE & OPERATIONS BASICS EDUCATION

• Execute Store Operations training sessions, using all the materials provided by Geo and Territory NAX leaders. Execute EKIN in Store and Virtual trialing events, following APLA and territory EKIN guardrails.
• Execute Product, Services and Digital Innovation certification workshops and experiences for Firstline across the defined doors, in alignment with seasonal Territory EKIN calendar and NAX leaders guidance.
• Facilitate Rookie Training Camp and execute Training experiences during Onboarding for new store teams, in alignment with standard Onboarding agendas provided by APLA NAX team.
• Conduct Train-the-Trainer sessions with store leaders and in store trainers, as needed.
• Use the seasonal training calendar, onboarding cadence, global /geo program rollouts and initiatives and quarterly livestream to determine area/district training strategies, plans and needs.