Digital Engineer II (Pega CDH)

Overview

Serve as the technical subject matter expert for an assigned area providing moderately complex (Level 2) operational support to the organization. Develop technical solutions for importing and ingesting Customer Data into Pega CDH on Pega Cloud. The Pega Engineer will be responsible for guiding the design, development, and provide support to the existing Navy Federal application(s) to support Pega Marketing systems capabilities. Solves complex problems; takes a broad perspective to identify solutions. Interacts with other functional teams or projects. Ensure department objectives are met in operational stability, efficiency, asset management, change control, performance management, metric development, security, and integrity of systems. Provide operational support input related to application analysis, code review, design, and programming functions. Works independently.

• Design and develop data ingestion to Pega, ETL, data extraction and archival strategies
• Assist in identifying and fixing bugs, troubleshooting, providing technical support during development and testing phases
• Design and develop/implement dataflows, datasets, data page, user interfaces, job schedulers and report definition in Pega using Cloud technologies (AWS, ADLS) and write SQL queries as required
• Design and implement data models aligned with the application requirements
• Develop and optimize data flows in Pega
• Implement data quality checks, validation logic, and transformation rules
• Perform root cause analysis to identify and resolve recurring technical problems
• Create and maintain APIs between Pega and other services/applications
• Certified Pega Senior System Architect with experience developing solutions in Customer Decision Hub (CDH)
• Collaborate with business and system architects to support ingestion, decisioning and case management
• Coordinate availability and performance monitoring activities and execution of scheduled maintenance activities
• Create reports and dashboards using report definition rules
• Experienced in programming languages (Java, etc.) and REST APIs (MuleSoft or similar) to process data
• Write test cases and perform extensive peer testing
• Ensure compliance with data governance, privacy, and security policies
• Support testing in different environments, using different Pega's debugging tools
• Maintain detailed and summarized documentation for implemented rules and solutions in all environments
• Develop and maintain reusable Pega rules following best practices, guardrails, and coding standards
• Assist DevOps or release management in packaging and deploying Pega applications
• Provide comprehensive day-to-day operational support
• Support and coordinate recovery operations in the event of operational failure
• Develop custom systems integration solution components as dictated by business requirements
• Ensure the security and integrity of solutions including compliance with Navy Federal, industry engineering and Information Security principles and practices
• Ensure compliance with corporate Incident, Problem and Change Management Practices, standards and procedures
• Build and maintain effective relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Ensure clear, concise and effective communication of material
• Flexible to on-call rotation needs, open to work in shifts including weekend coverage as per needs
• Other duties as assigned

• Bachelor's degree in Information Systems/ Technology, Computer Science, Engineering, or related field, or the equivalent combination of education, training, and experience
• Pega Certified Senior System Architect
• Hands-on experience with Pega 8.x, Database (PostgreSQL, Cassandra, etc.); using dataflows, datasets, data page, user interface, job scheduler and report definition in Pega; Cloud technologies (AWS, ADLS); and writing SQL queries
• Knowledge of the PRPC Architecture and PRPC design and implementation
• Experience with data ingestion (for different file types), extraction, retrieval, and processing within Pega applications
• Good understanding of SQL
• Hands-on experience with services and connectors/APIs
• Experience in understanding existing data models and creating new data models
• Knowledge of Pega Application packaging, deployment, Pega DevOps, security, rulesets, portals, reports, and other Pega OOTB tools
• Demonstrates change management and/or excellent communication skills
• Experience training junior team members on Pega application and incidents
• Experience with PDC and server monitoring and agents monitoring
• Working knowledge of banking/financial industry standards and practices

• Experience analyzing log files and reports from application sources
• 5+ years supporting Pega applications
• Pega Cloud experience
• Experience on all Pega products including Deployment Manager and CDH
• Extensive debugging skills in PRPC using tracer, clipboard, and rules inspector