Assistant Vice President, Integration & Engagement

Overview

Lead and collaborate within the department and across the organization to ensure integration, awareness, and support of key priorities, initiatives, or programs. Manage priorities, policies, and make recommendations to support senior leadership in developing and executing strategic plans and activities of the department. Manage programs to align with strategic business objectives and initiatives, quality objectives focused on member experience and satisfaction. Serve as subject matter expert regarding department functions, systems, policies and procedures. Provide executive leader support.

Responsibilities

• Develop and implement a strategic vision and set goals; implement standards to ensure alignment with departmental/organizational objectives.
• Create and execute on mechanisms and forums to connect teams and divisions within the department and to the organization.
• Oversee development of agendas, templates, and content in support of board and executive forums
• Serve as advisor to senior management on functional and strategic matters.
• Develop and execute comprehensive communication programs for executive leadership.
• Execute communication change management efforts to optimize effectiveness and compliance of business unit operations.
• Lead and administer programs, including employee engagement, leadership and team member development, leadership conferences, and those that integrate with broader enterprise programs.
• Coordinate with internal partners (e.g., Human Resources, etc.), as well as other business units to develop strategies that allow for aligned and impactful messaging and implementation.
• Direct department change management strategies, solutions, including collaborating with enterprise change contacts across the organization and within the business unit.
• Partner across business lines, communicating knowledge and processes to other business units.
• Direct maintenance of department communications portals (e.g., eNet).
• Ensure compliance with applicable federal and state laws, rules, regulations and Navy Federal policies and procedures.
• Resolve operational and performance gaps and obstacles; implement changes and improvements.
• Oversee key parameters to track and monitor department/division/branch activities and results.
• Partner with other business units to improve procedures, resolve problems, and implement initiatives, present conclusions, and recommendations to management.
• Develop long-term and short-term strategies and initiatives.
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Prepare, conduct and review performance appraisals
• Develop, mentor and counsel staff
• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure section/branch goals and objectives align with division/department strategy
• Ensure efficiency of operations
• Perform other duties as assigned.

• Bachelor's Degree in Business Administration, Communications, Journalism, or a related field, or the equivalent combination of education, training, and experience.
• 10+ years of diverse and progressive professional experience and leadership roles, including 5+ years in large credit unions, retail banking, or commercial banking institutions.
• Extensive experience in developing and executing large- and small-scale communication campaigns, preferably in a corporate setting.
• Extensive experience in customer service operations and understanding effective customer service philosophies.
• Advanced experience working with all levels of staff, management, stakeholders, vendors.
• Ability to work in a fast-paced business environment, manage multiple projects concurrently and meet changing requirements and priorities to accomplish goals.
• Expert knowledge of project lifecycles, project management methodologies, and business requirements analysis.
• Advanced experience supervising and leading professional employees.
• Significant experience in delivering presentations to virtual and in person teams.
• Advanced knowledge of change management principles and practices.
• Expert copywriting, editing and proofreading skills, including print and online writing and editorial experience.
• Expert leadership skills, marked by poise, positive influence, and the ability to drive change.
• Expert skill in building effective relationships through rapport, trust, diplomacy and tact.
• Expert analytical/quantitative, reconciliation, and deductive reasoning skills
• Expert, verbal, interpersonal and written communication skills.

• Master's Degree in Business Administration, Communications, Journalism, or a related field, or the equivalent combination of education, training, and experience.
• Significant experience with credit union financials and NCUA regulations.
• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives