Implementation Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Summary:

Are you someone who is organised, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Implementation Specialist role may be a great fit for you!

NAVEX is looking for a new Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team's collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!

• An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
• Meaningful Work. Innovative products and solutions with real life impact for people and organisations
• Career Growth. Stellar training and an unwavering commitment to your growth and success
• Life Flexibility. Time to care for yourself, your loved ones, and your community
• Industry Leadership. A highly reputable, fast growing and consistently profitable organisation
• Real Rewards. Competitive and transparent pay practises, wellbeing programs and benefits with choice

• Provide world-class customer service to all NAVEX customers
• Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time
• Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
• Manage multiple implementation projects, prioritising project responsibilities, executing project deliverables and tracking projects to successful completion
• Maintain accurate customer and project records
• Configure customer software using proprietary tools
• Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
• Maintain individual Key Performance targets (customer satisfaction, on-time completion, utilisation, etc.)
• Work on other exciting internal initiatives, as specified by your team manager

• A bachelor's degree or prior work-related experience equivalent
• 2+ years of experience in a customer service, project management, and/or implementation role
• A high level of attention to detail, excellent follow through, consistently reliable and accountable
• The ability to work independently as a self-starter and within a team environment
• The ability to learn and assimilate new information quickly
• Flexibility to adjust to a dynamic work environment and contribute to a growing team
• The ability to manage multiple projects simultaneously and work within fixed deadlines
• The ability to foster customer relationships
• Working knowledge of Microsoft Office
• Excellent verbal and written communication skills and a commitment to engage with people across a variety of levels with diverse backgrounds

• Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.
• The starting pay for this role is £40,000.
• Pay progression is based on performance.