JOB DESCRIPTION
Implementation Specialists
Location: Bristol ( Hybrid)
This is a hybrid position primarily based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
The Employee Share Plans (ESP) business is organised into three client-facing regions (EMEA, APAC, NA) with Product, Marketing, Information Technology and Operations teams providing global support. Across the globe we support more than 1200 client and 5m share plan participants across 124 countries from 17 operational countries. The total revenue in the business line is more than $300m. We have 1400 employees in 16 countries.
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Computershare Group recently embarked on a strategy to move from a regional model to a global model and align under one of five core product lead businesses. ESP is one of those core business lines. Shortly after a transformational acquisition the business embarked on a 5 year strategy in late 2019 called Transform to Grow. The transformation is underpinned by upgrading our clients to a new core platform and changing the way we work - all with a view to drive client service transformation. At the same time, ESP has moved from Regional business management to Global business lines. Our transformation roadmap runs alongside business as usual operations in a highly competitive marketplace.
Our overall our short term business strategies are underpinned by six core Plans Priorities: Align (work together as one team), People (develop, retain and attract the best people), Clients (deliver a market-leading service), Deliver (fulifll the benefits of the Equatex acquisition), Innovate (your ideas= tomorrow's solutions), Grow (increase revenue, profit and market share.)
The Employee Share Plans market in EMEA Region is a critical part of the Global Employee Share Plans business. The EMEA Plans business is growing. This role is a key contrutor to ensuring new business, services and technical support can be delivered to our clients and other stakeholders.
A role you will love
- Implementation Specialists are responsible for the roll out of new clients, upsells, products, and new plans for existing clients on EquatePlus. They are solely responsible for client setups and providing advice to clients and internal stakeholders on improvements to ensure processes utilise the latest technical features of EquatePlus. The aim is to reduce operational risk and operational efforts whilst meeting our client's needs.
- Delivery of new business, services and process improvements on EQ+. Including regulatory changes. Ensuring Computershare utalise EquatePlus to best meet business, client and regulatory needs and ensuring procedures and controls are followed.
- Translating operational and client requirements into EQ+ functionality, documentation of setup and configuration end to end ensuring solution meet internal stakeholder and client needs. Accountability that deliveries work as expected.
- Analyse current client setups on EQ+ and processes. Provide consulting on optimal improvements for delivery of client requirements and efficiency of ongoing operational processes.
- Manage workload according to business needs
- When required manage internal and external resources
- Support the business in delivering technical scalable and sustainable solutions, products and initiatives. Ensuring optminal offering to our clients.
- Identify and escalate risks and decisions to internal senior stakeholders as required. Decisions can then be made by senior stakeholders based on profitability, operational capacity and risk apatite.
- Build proactive and positive internal and external relationships
- Present on capabilities of our products and services to internal stakeholders and external clients
- Product awareness and keeping up to date with new technical features and functionality
- Follow setup process and procedures to ensure business controls are followed
- Advise on best practice for business / plans solutions with client(s)
- Provide training to team members where knowledge gaps exist
What will you bring to the role?
- Interest in developing Knowledge of Oracle databases and SQL, HTML and CSS languages, their uses and syntax.
- Experienced in Microsoft Office (Word, Visio, Excel, PowerPoint) with the ability to produce high quality written documentation, including reports and presentations
- Interest developing skills in database structures and data table integrations. Knowledge of how database and UI interact.
- Ability to adapt to change, work well under pressure
- Good planning and organisation skills
- Manages workloads pro-actively and independently
- Ability to deliver to a high quality and have an attention to detail
- Strong analytical approach.
- An interest in developing skills in analysing complex requirements.
- Afinity to identify and assess business risks and issues and can provide possible solutions.
- Ability to analysis and prioritise tasks based on business priorities
- Ability to digest information and translate into business requirements across multiple stakeholders
- The Implementation Specialist role has direct impact on the services we deliver to our clients onto the EquatePlus. This role is key to the successful delivery of business requirements into technical system configuration.
- The quality of the solution delivery will have substantial impact on :
- Computershare Plans risk profile
- Core operation team's ongoing efforts
- Client satisfaction
- This directly impacts our ongoing administration costs to service our customers.
- The role holder must identify and apply best practice and thrive in a dynamic, high performance environment.
Presentation skills - ability to deliver communications and presentations with both external clients and internally
#LI-KT1 #LI-Hybrid
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.