Technology Innovation Analyst (Digital Workplace Experience Measurement Lead)

Are you naturally curious with a pulse on innovative technology? Are you driven to improve user experiences with technology? If so, join the Digital Workplace Experience team and help us understand where there are pain points and if we’re making an impact with our product improvements through data and analytics.

• Develops, produces and maintains ad hoc and custom reports for functional area information needs. Interprets information contained in reports as requested. Utilizes various data access tools to pull information for reports and solutions.
• Plans and manages execution of work, participates in planning and delivers on commitments. Provides support for creating, packaging and communicating measurement work using appropriate visual solutions and mediums for relevant insights and applicable data visualizations.
• Retrieves data from internal and external sources and data files in order to keep internal databases current and usable.
• Uses business intelligence applications, develops requirements and assists in using technology for data management, report automation and/or ad hoc reporting for end users.
• Applies appropriate quantitative techniques and methods to help resolve business problems.
• Participates in special projects, teams and continuous improvement of department processes through ongoing initiatives.
• Presents insightful recommendations, presentations, reports and documents to help with the use of the information.

This role may be worked remotely with the expectation of attending at least quarterly meetings in person at the Columbus headquarters.

Compensation Grade: G5

Job Description Summary

If you’re passionate about delivering technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you!

As a Technology Innovation Analyst, you will assist Technology Strategy and Planning activities by analyzing technology trends, including enterprise architecture, technology portfolio dimensions, and benchmark and peer analysis. You’ll assess the impact of emerging technical and business trends on future technology needs and capabilities. You’ll also be expected to manage and grow the development of thought leadership articles, point-of-view papers, new ideas and concepts specifically through bringing technologies together that could help Nationwide differentiate and create value. Additionally, you’ll define and evolve concepts aligned to Nationwide’s technology innovation portfolio. You may serve as a lead to cross-functional teams focused on adjacent and transformational innovation.

Job Description

Key Responsibilities:  

• Defines, maintains, adapts and shares Technology innovations.

• Explores industry for technology developments that are relevant for Nationwide’s business; identifies innovation opportunities and follows through to develop the ideas in collaboration with business partners and external organizations.

• Provides portfolio support of Technology innovation efforts in partnership with other Nationwide teams engaged in innovation-related activities.

• Partners with others to ensure the Technology strategy aligns with the business strategy.

• Quantifies benefits and develops business cases for transformation efforts and/or innovation initiatives.

• Evaluates and prioritizes business requests, determining appropriate course of action (e.g., adjusts existing roadmaps, delivery sequencing, iterative planning efforts or aligns delivery through small project and/or enhancement efforts).

• Executes medium to low complexity projects that result in recommendations to change business processes through the application of technologies and more efficient use of resources.

• Plans engagements focused on building recommendations and business cases.

• Provides consultation on Nationwide Technology strategic planning efforts, gathers high-level business requirements and defines scope during initial discovery by facilitating large group/cross-functional sessions with partners.

• Maintains a working knowledge of multiple business functions and initiatives to identify where conflicts/synergies exist between technologies and business functions.

• Assists in managing initial vendor relationships and maintains a forward-looking view of vendor direction.

• Works with vendors to understand whether vendor products will meet business and/or Technology requirements.

• Executes the decomposition of business strategic plans into outcomes, values and capabilities.

• Plans and collaborates with business experts to conduct moderate-to-complex analysis and build artifacts that lead to deliverables.

• Determines how changes in business and technology strategy may impact roadmaps and updates roadmaps accordingly.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Technology Manager, Director or AVP or above.

Typical Skills and Experiences:  

Education: Undergraduate studies in computer science, management information systems or a related field is preferred.

License/Certification/Designation: Technology certifications or designation are not required but encouraged.

Experience: Eight to ten years of experience delivering technology-enabled business solutions and transformational change across industries, platforms and lines of businesses within the insurance and/or financial services industries or equivalent experience as a management consultant for a mid-to-top-tier consulting firm (i.e., Accenture, Deloitte, etc.). Wide career experience as a consultant in operations or within proximity to operations, with a 30:70 ratio of business to technology experience, working with the technology lifecycle, including delivery and cost of ownership and experience developing roadmaps and business cases and executing projects through to completion.

Knowledge, Abilities and Skills: Strong analytical and communication skills, knowledge of planning. Ability to influence, build relationships, negotiate and set priorities needed. Solid executive presence. Insurance/financial services industry knowledge a plus.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager’s leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:  

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Normal office environment. Some travel may be required.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.