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Nationwide Insurance

Claims Assistant (Business Information Technician)--Remote Available

New York, NY

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you!

This position will provide Administrative support to Nationwide’s E&S/S Claims Department.
Duties could include, but not be limited to:
  • Entering Dept of insurance complaints
  • Entering Data into ClaimsCenter
  • Scheduling team roundtables
  • Managing vacation and trial calendars

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Ideal candidates will have the following:

  • Strong organizational skills and time management skills
  • Strong written and verbal communication skills
  • Experience with MS Office (Including outlook and MS Teams)

Please Note: This position can be filled in any location and as Work From Home. If located in the New York City or Scottsdale, AZ area, candidates could be expected to work in the office locations.

Compensation Grade (Internal Use Only): C3

Job Description Summary

Data drives today’s insurance industry and every one of our business units. How we manage that information is an important component to our success, which means that our Business Information associates are at the center of effectively gathering, organizing and delivering the data necessary to make key decisions across Nationwide. If you're tech savvy, pride yourself on high-quality work with exceptional accuracy and have the confidence to gather the right information and make recommendations this might be the job for you!

As a Business Information Technician, you'll prepare statistical reports from business support systems. We'll count on you to maintain information in internal systems, databases and custom software applications.

Job Description

Key Responsibilities:

  • Develops, produces and maintains ad hoc and custom reports for internal information needs and analysis.

  • Assists in maintaining the integrity of information in internal databases.

  • Retrieves data from external and internal sources in order to keep internal data bases current and usable.

  • Shares reports and information as assigned.

  • Prepares special exhibits as assigned.

  • May assist in the maintenance of personal computer hardware and software.

  • Participates in special projects and teams as assigned.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager. Individual contributor role.

Typical Skills and Experiences:


Education: High school or technical school studies. Undergraduate studies preferred.

Experience: No experience necessary with related degree; or, three years in lieu of degree.

Knowledge, Abilities and Skills: Office practices and procedures, Prefer familiarity with insurance and/or financial services and related functional area. Basic understanding of information reporting, analysis and research. Verbal and written communication skills for interaction within the functional area, information documentation and report formulation. Ability to understand business information needs and data requests Ability to work under tight time constraints. Ability to operate a personal computer with business software applications for data import/export, manipulation, reporting and analysis.

Other criteria, including leadership skills, competencies and experiences may take precedence. 

Staffing Exceptions to the above Minimum Job Requirements must be approved by the: Business Unit/Director/Officer and the HR Representative.

Values: Regularly and consistently demonstrates Nationwide Values

Job Conditions:


Overtime Eligibility: Eligible (Non Exempt)

Working Conditions: Normal office environment. Extended periods of personal computer use and report/information verification. Occasional overtime and non-standard hours based on business and information needs.

ADA: The above statements cover what are generally believed to the principal and essential function of this job. Specific circumstances may allow or require some associated assigned to the job to perform a somewhat different combination of duties.

Colorado Residents: Please Email TAPROCES@Nationwide.com for salary information.

Job ID: 7772dba92ed6367254655f0483cda74ce5739d933d49b827b812fab0ac12018c
Employment Type: Other