POSITION SUMMARY
The Clinical Data Entry Operator 3 performs QC checks of cases/samples to ensure quality of accessioning.
PRIMARY RESPONSIBILITIES
- Review select cases for accuracy of data entry.
- Assist other CDOs in resolving issues with their cases and provide feedback on the quality of their work.
- Consolidate all send-out samples accessioned by the CDO's and ensure samples ready for ship-out are reviewed and shipped out the same day.
- Ensure that necessary notes and holds are placed on cases for non-conforming samples, discrepancies and/or missing information so that timely follow-up by the Customer Care team is made.
- Compose professional emails using proper grammar and spelling to communicate with other departments for case escalation and/or case status updates.
- Compile end of day report of all cases shipped, cases with issues, and cases that require immediate attention.
- Help accession cases when needed.
- Attend interdepartmental meetings if needed and provide feedback on the current process or workflow.
- Monitor errors and metrics for cases sent to Softfile for ODE (outsourced data entry)
- This role works with PHI on a regular basis both in paper and electronic form and have an access to various technologies to access PHI (paper and electronic) in order to perform the job
- Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.
- Must maintain a current status on Natera training requirements.
- Performs other duties as assigned.
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QUALIFICATIONS
- High School Diploma (or equivalent) required.
- 2+ years of industry related experience.
- Previous computer experience is required.
- Previous data entry experience is required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Trained on all product types and able to accession with high accuracy and efficiency consistently.
- Ability to handle most escalations, discrepancies, and holds.
- Firm understanding and knowledgeable in all aspects of the Accessioning process and SOPs
- Typing speed of at least 45wpm with high accuracy
- Excellent oral and written communication skills required
- Excellent critical thinking skills and the ability to use good judgment
- Ability to perform required duties with a high degree of accuracy and attention to detail
- Positive attitude and ability to work well with others
PHYSICAL DEMANDS AND WORK ENVIRONMENT
- Duties performed in a BSL-2 lab.
- Standing or sitting for long periods of time may be necessary.
- Flexibility to work overtime.
- Schedule working Saturdays.
- Ability to lift up to 25 lbs.
OUR OPPORTUNITY
Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications.
The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you'll work hard and grow quickly. Working alongside the elite of the industry, you'll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management.
WHAT WE OFFER
Competitive Benefits. Generous Employee Referral program. Healthy catered lunches everyday, and premium snacks! Additionally, we offer complimentary premium coffee drinks and teas, and other beverages.
For more information, visit www.natera.com.
Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide.
All qualified applicants are encouraged to apply, and will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories, consistent with applicable laws.