Your team responsibilities
MSCI ESG Research is seeking to expand its ESG (Environmental, Social and Governance) Client Consultant team and is looking for a suitable candidate to join our Toronto office. As the ESG Client Consultant you will be part of our team that is a leading provider of ESG research to institutional investors globally. In this role you will be managing the relationships for a portfolio of clients that span some of the world's largest asset manager, pension funds, and foundations. You will learn MSCI ESG Research products and the client's line of businesses and investment process to guide clients to bring that knowledge together to provide insight and best practices to those client organizations.
As the ESG Consultant your performance will be based on a combination of factors including account renewal rates, proactive management and client communication, contract value growth and pre-sales activities. In the pre-sales role, you will partner with the sales team, bringing industry and product expertise to client meetings. After a client has begun using MSCI ESG Research products, the Consultant owns and manages the client experience. This entails offering proactive educational ESG support, expertise on ESG services and usage, and participating in the client renewal process.
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What we offer you
• At MSCI we are passionate about what we do, and we are inspired by our purpose - to power better investment decisions. You'll be part of an industry-leading network of creative, curious, and entrepreneurial pioneers. This is a space where you can challenge yourself, set new standards and perform beyond expectations for yourself, our clients, and our industry.
• Wherever you are located you will find transparent compensation schemes and employee benefits that can help ensure your financial security and health. While they vary by different locations, we offer a broad range of benefits that are part of the value you receive as an MSCI employee.
• Our flexible ways of working will allow you to maximize your potential, and we will empower you with the trust, accountability, and advanced technology to perform at your very best.
• You'll find a purposeful approach to wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our 'Here For You' Employee Assistance Program is available for our employees globally, providing confidential emotional support, financial and legal advice free of charge.
Your key responsibilities
OBJECTIVES:
• Achieve target renewal and retention rate
• Drive revenue growth with outstanding service
• Act as a trusted advisor for clients and their advocate within MSCI ESG Research
• Serve as domain expert on MSCI ESG Research's suite of ESG products and services
RESPONSIBLITIES:
• Proactively communicate and educate clients on key ESG matters while developing critical understanding of client use cases for integration of ESG data in to the investment or research process
• Help to manage client inquiry and issue resolution process using SalesForce.com and other internal tools
• Monitor and ensure client satisfaction
• Identify accounts at risk and create a plan to ensure revenue and client retention forecasting at risk business where appropriate; working with cross-functional teams to address issues in a timely manner
• Develop/drive account management plans for all clients
• Conduct regular calls/visits with clients (health checks, training, relationship planning and review)
• Identify and communicate up-sell opportunities to sales team
• Provide subject matter expertise in pre-sales/up-sell/on-boarding activities
• Conduct product training for clients
• Perform frequent testing of new product features
• Continually assess target market and work with management to ensure company is offering relevant services
• Encourage and facilitate meetings between clients and research analysts
• Act as liaison between client and internal MSCI ESG Research teams for key client initiatives
• Communicate market requirements to ESG Research business leaders
• Attend relevant industry events
Successful candidates will have a Responsible Investing (RI) or financial background and exhibit an interest for ESG issues and have demonstrated experience in developing strong working relationships with external clients.
Your skills and experience that will help you excel
DESIRED EXPERIENCE AND QUALIFICATIONS:
• Good understanding of ESG issues & market, financial services and how ESG factors impact the investment process
• 5+ years of experience, preferably in a client facing position in financial services or Responsible Investing
• Excellent organizational, presentation and communication skills
• Innovative, motivated, client-oriented and commercially-aware thinker
• Demonstrated project management skills - define scope, resources and time lines and manage to deliverables
• A team player able to effectively manage the expectations of a diverse and demanding client base
• Absolute personal and business integrity
• Bachelors required, MBA or Master's Degree in finance, economics, international relations or a related field favored or equivalent experience
How we'll support you
• Our culture of high performance and innovation relies on our people sharing their knowledge and lifting each other up. You'll be surrounded by a collaborative, global network of talented colleagues who will support and inspire you to do the best work of your career.
• We believe new and challenging experiences drive personal growth and innovation. With the right challenges, encouragement, and development support you can shape your own career experience. Career paths are multi-directional, and we encourage and support internal mobility to help you identify new opportunities to progress and take control of your future.
• As a new joiner you'll be enrolled on our Global Orientation interactive learning experience to set you up for success.
• Our tailored learning opportunities will enable you to acquire the skills you need at your own pace, choosing between the courses and certifications best suited to you. Our Learning@MSCI platform coupled with access to LinkedIn Learning Pro will provide you with all the resources you need for to accelerate your professional growth.
• At MSCI we act in ways that encourage respect for all voices, ensuring that everyone can be themselves and feel like they are a part of the company. We are intentional about ensuring that everyone is treated fairly and supported with equal opportunities to succeed.
• We have eight MSCI Employee Resource Groups: All Abilities, Asian Support Network, Black Leadership Network, Climate Action Network, Hola! MSCI, Pride & Allies, Women in Tech, and Women's Leadership Forum.
About MSCI
MSCI is a leading provider of critical decision support tools and services for the global investment community. With over 50 years of expertise in research, data, and technology, we power better investment decisions by enabling clients to understand and analyze key drivers of risk and return and confidently build more effective portfolios. We create industry-leading research-enhanced solutions that clients use to gain insight into and improve transparency across the investment process.
To all recruitment agencies
MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location, or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes.
MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected parental leave), veteran status, or any other characteristic protected by law. MSCI is also committed to working with and providing reasonable accommodations to individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation for any part of the application process, please email Disability.Assistance@msci.com and indicate the specifics of the assistance needed. Please note, this e-mail is intended only for individuals who are requesting a reasonable workplace accommodation; it is not intended for other inquiries.
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