- Accountable for Investment Operations' contribution to the client experience both directly and indirectly via MSIM client service functions - Provide internal stakeholders with a single point of contact for the provision of cohesive and coordinated client responses from across Operations teams - Provide direction to Operations leads in ensuring that client requirements are appropriately prioritized versus BAU Operations - Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution - General understanding of service and client operation requirements for institutional separate account clients, regional market requirements - Experience with global institutional investment management client service and/or client operations - Front-to-back knowledge of the processes, projects, systems, markets and instruments that influence their team with a comprehensive understanding of job-related operational/compliance policies and procedures - Ability to think commercially, understand the impact of initiatives, risks on the operational budget - Ability to address non-standard issues within area of expertise - Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you - At least 8 years' relevant experience would generally be expected to find the skills required for this role Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Speak to our recruitment team to find out more. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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