Mumbai Amenities Manager, Director, Corporate Real Estate

We're seeking someone to join our team as Amenities Director, Mumbai to support all amenities in Mumbai inclusive of administrative tasks and operational oversight for India operations. The candidate should be an experienced Hospitality professional that will drive service delivery consistency and improvement plans for all amenities operations. High level of service excellence and exceptional detail orientation managing VIP guests, meetings, and events are critical to the success of this role. In the Corporate Services division, we empower our businesses by creating collaborative workplace solutions and commercial services that enhance the employee and client experience, while optimizing the value of our sourcing and third-party lifecycle to enable the Firm to do-and-win business. This is a Director position within Facilities Amenities, which specializes in several or all services relating to facilities amenities, including executive dining rooms, company cafeterias, onsite fitness centers, offsite gym discounts, guest services, etc. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you'll do in the role: Manage the delivery of service to include foodservices, conferencing, visitor registration, reception services, and switchboard to meet Morgan Stanley's global standards for best in class employee and guest experience. VIP service delivery is required. Manage high profile, end-to-end event management such as F&B solutions, guest parking, visitor access, event room layout, cross-functional coordination, and sourcing exceptional F&B partners. Ensure commercial operating models are consistently managed through a continuous improvement lifecycle with a focus on service excellence, budget and ROI Managing Morgan Stanley vendors in an effective manner ensuring compliance with Morgan Stanley vendor management program, rules, guidelines, minimizing risk, protecting the firm and its franchise, in line with the firm's commitment to Environmental standards. Track and monitor KPI's, SLA's and drive vendor performance for continuous improvement. Build relationships, collaborate and strategize with service providers and their business partners to create a 'best in class' and 'fit for purpose' environment for employees and clients Actively participate in regional and global initiatives. What you'll bring to the role: Ability to multi task and managing varying stakeholder priorities in a professional effective way. Formal qualification and degree in hotel management, hospitality sector, property and/or facilities management Minimum of 5+ years of Hospitality operations experience with a concentration in delivering a world class experience to high profile and prestigious guests and clients. Strong knowledge of events and expertise in conference center management systems. Operational experience managing teams delivering exceptional service. Strong process management with a proven ability to deliver consistent results. Strong verbal and written communication skills - English and local language. A strategic thinker and self-starter with an entrepreneurial spirit Proficient PC skills including outlook, excel, word, PowerPoint, etc. WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.