Working alongside the existing team members on a shift basis. Monitoring and incident management on a daily basis. Daily Ready For Business cover and check outs End Of Day cover and check outs Manage the Marketdata support hotline Fault finding based on problem tickets and direct escalation from users and other IT groups. Working with feed integration teams within marketdata to facilitate checkouts of changes made by these groups. Weekend Check outs and weekend ready for business checks. Provide on call coverage as required Maintain monitoring processes to be used globally Liaise with Vendors and Exchanges in relation to data and feed issues. Manage or participate in the implementation and rollout of new services and products. Support global Market Data teams as part of a follow the sun support model Provide validation service for the implementation and rollout of new services Document, implement and adhere to operational and technical standards, best practices, processes, and procedures (problem/change/release/request management/service/time reporting) Log Tickets / Jiras and incidents to track work flow. Log Incident Tickets and Problem tickets to manage incidents and follow-ups to completion Manage Jira based tasks thru Kanban Board (scripting / monitoring / tool support and other non incident work) Manage and participate in Firm DR Testing on behalf of RTMD Good understanding of Unix/Linux operating platforms and commands Unix shell scripting skills. Perl / Python programming is also very useful. Knowledge of Unix surveillance and troubleshooting tools and file search facilities (grep, awk). Familiarity with Unix system administration and security Experience with Network and real-time messaging technologies Multicast, TCP/IP, UDP, SNMP plus client-developed data distribution platforms Good network diagnostic skills Exposure to incident management in an IT environment Understanding of market data categories, e.g., Equities, options, futures, mutual funds, fixed income, etc. Understanding of market data concepts, e.g., Quotes, level 1 quote and level 2 quote differences, basic structure of an order book, different types of markets, etc. Experience with market data content from various vendor providers, e.g., Reuters, Bloomberg, etc. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.
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