Client Service Associate - Japanese Speaking Overnight Shift (Alpharetta, GA or Sandy, UT)

Manage daily volume of inbound calls and emails from participants, providing world-class customer service to both internal and external clients in all interactions Apply Firm verification policies and procedures for all clients to avoid identity theft and fraudulent activity High School Diploma/Equivalency, Bachelor's degree preferred Must be fluent in Japanese Must be able to work an overnight shift schedule starting anywhere between 7:30pm - 4am EST Sunday-Thursday Relevant industry and customer service experience preferred Opportunity to launch your career and gain your Series 7 and Series 66 licenses Ability to handle a high volume of requests in a fast-paced environment Exceptional interpersonal and client service skills A passion for understanding participants' financial needs in an objective manner and seamlessly deliver the full value of the firm Strong computer skills and knowledge of Microsoft Office products Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.